[2022] We are looking into PS4/5 players not seeing their account data and cosmetics, and "failed to login"!

almost 3 years ago - /u/trichoglossusbee - Direct link

These are being investigated, and it is super duper early in our changeover process so some of it may auto-resolve! Hang tight here for updates and happy Bean Day!

Edit: Some players should now be seeing their account progress return and this should now be resolved - if you had no cosmetics, check again in about five or ten minutes :)

Update:

Hey! Since a change this morning, we've seen this resolve for a lot of players.

If you are still not seeing your rewards, Support are able to help you: https://support.fallguys.com/hc/en-us/requests/new

For the biggest issue, that has resolved about 80% of problems. We have had some issues outside of that with players accidentally making new Epic IDs, and similar things like that - which Support are able to clearly see and resolve on their side :)

External link →

almost 3 years ago - /u/trichoglossusbee - Direct link

These are being investigated, and it is super duper early in our changeover process so some of it may auto-resolve! Hang tight here for updates and happy Bean Day!

Edit: Some players should now be seeing their account progress return and this should now be resolved - if you had no cosmetics, check again in about five or ten minutes :)

Update:

Hey! Since a change this morning, we've seen this resolve for a lot of players.

If you are still not seeing your rewards, Support are able to help you: https://support.fallguys.com/hc/en-us/requests/new

For the biggest issue, that has resolved about 80% of problems. We have had some issues outside of that with players accidentally making new Epic IDs, and similar things like that - which Support are able to clearly see and resolve on their side :)

External link →

almost 3 years ago - /u/trichoglossusbee - Direct link

Some players should now be seeing their account progress return and this should now be resolved - if you had no cosmetics, check again in about five or ten minutes :)

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by datolen

im not seeing any cosmetics on pc

We had some issues on PS earlier that are slowly resolving. You may have another update to download - can you check that for me or restart your console?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by datolen

no im on pc and not seeing any cosmetics. steam account and egs is linked

Sorry for misreading that, I am working fast today!

Can you check that you're on the latest version of the game? I assume you are, but just in case.

If that is still failing, please contact support here: https://support.fallguys.com/hc/en-us/requests/new

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by datolen

no im on pc and not seeing any cosmetics. steam account and egs is linked

And please include your Epic ID to support - let me know when you've contacted them and I can get it raised my side as well.

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by datolen

wrote a ticket thanks for your help

Great, thank you and let's get this sorted!

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by UsernameNTY

Where are my trophies on ps5?

Were you previously a PS4/5 player and have updated the same app, or have you moved from Steam to PS?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by UsernameNTY

I used ps4 and steam. Had platinum on p4 when I moved over to steam, and most of the achievements didn’t sync, but some did. Trying ps5 version now and no achievements have synced

Okay, please pop our Support team a note here: https://support.fallguys.com/hc/en-us/requests/new and they will be able to advise on this better. Sorry for these kinds of trophy issues, my ability to diagnose is limited :)

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by notgrantlevison

My trophies didn’t transfer from the PS4 version to the new PS5 version. Is that a problem on my end or is it something that will be fixed eventually? I’ve only ever played on PS4

Trophy progression between PS4 to PS5 and PC to PS is being investigated - article from Support can be seen here. We hope to have a solution soon. I am sorry that you're experiencing it!

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by notgrantlevison

No problem, as long as it’s being looked into. Thanks for the response!

Thanks for playing, and I hope you enjoy the new season!

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by CompanionMau5

Started playing from launch on ps4 but lost everything apparently. Just downloaded it on PC: nothing. Re downloaded it on ps4: Also nothing. Any help?

Can you log into your Epic ID on the PC and check that you've not accidentally made a new Epic Account on PC, and that you've not linked that new Epic Account to your PS?

Just in case - it's actually kinda common for us.

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by CompanionMau5

No same epic account on both devices. Even got the notification on my ps4 that I'm linked.

Okie dokie! This will need our Support team to spy on it, Please contact our Support team with your Epic ID: https://support.fallguys.com/hc/en-us/requests/new

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by CompanionMau5

What options do I need to pick at Submit a request for this problem?

Fall Guys Support
Account Related
Missing Items

almost 3 years ago - /u/trichoglossusbee - Direct link

Hey! Since a change this morning, we've seen this resolve for a lot of players.

If you are still not seeing your rewards, Support are able to help you: https://support.fallguys.com/hc/en-us/requests/new

For the biggest issue, that has resolved about 80% of problems. We have had some issues outside of that with players accidentally making new Epic IDs, and similar things like that - which Support are able to clearly see and resolve on their side :)

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by chr0nstixz

Downloaded on PS5 but I’m Being asked to subscribe to PS+? Help!

Hey! Can you pop me over a DM or a chat with your Support ID?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by PatrickM_

Lost my transfer progress from transition from PS4 - Switch

We can help!

When was the last time you played? Was it before December 2021?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Wyvern_0001

Failed to login pls check your connection..cant start the game

On PS? Or a different console?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Iceberg_monster

Downloaded and logged in in Epic Games first (account linked to PSN), didn't have my cosmetics. Just logged in on PSN and didn't have my cosmetics either, was my account wiped or can I get my cosmetics back if I contact support to make the PSN the primary one?

It's a bit confusing, I hope my account didn't get wiped :(

It isn't wiped! Just stranded. Pop Support a note and they can help! https://support.fallguys.com/hc/en-us/requests/new

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by jbstrangetrousers

Just downloaded on PS5, but can’t get anywhere after accepting EULA. Keeps telling me to sub to PS Plus.

Worth noting: I haven’t subbed, cause I assumed it’s not needed for F2P games?

Not needed and a bug that we're investigating!

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by PatrickM_

Can I still get help?

Of course, it just changes what the cause is! Contact our Support team and let them know that you hadn't logged in since before the Epic Games Accounts came in, and they should be able to help! https://support.fallguys.com/hc/en-us/requests/new

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by lukelegge808

I'm currently having an issue on ps5 where its requiring me to have ps plus? Any idea how to sort this?

We're looking into it! You won't have to pay for it, just bare with :)

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by SerrtMerrt

I still dont see my cosmetics. I started playing the game the day it came out on plus and earned tons of cosmetics so when I heard the game went f2p with cross progression I reinstalled the game on pc but there was no cosmetics. I thought maybe game bugged ot something went wrong in cross progression and installed the game on ps4 but same issue. When I opened the game on ps4 it gave me all the trophies I earned which was weird cuz I already have them (even the trophies related tocosmetics). When I looked at my trophies there were 2 different fall guys game. My epic and ps accounts are correctly linked cuz there is no problem when playing fortnite on both platforms. Please help :(

Don't worry!

This part is easy:

When I opened the game on ps4 it gave me all the trophies I earned which was weird cuz I already have them

We had a new PS App earlier this year when we changed our publisher over to Epic Games, so that is why your trophies popped again!

For the cosmetics issue, it sounds like you might have a different Epic Games account linked on PC. Have you checked if your PC and your PS are using the same Epic ID?

almost 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by SwiggitySwooty9900

I installed fall guys for free on epic with my ps4 account linked and once going in I have no items so I went on my ps4 and it told me to log in with epic so I did and now I have no items, I’ve been playing since season 1 and only had a couple items but it would be nice to have them

No problem as those can be brought back easily! Pop Support a note: https://support.fallguys.com/hc/en-us/requests/new

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