about 3 years ago - /u/trichoglossusbee - Direct link

Edit II:

There seems to have been a second reset caused by something else at around 15:25, so we're investigating this - and related, it seems those who had a second reset or were playing at the time are now unable to claim some rewards further than the first one. More updates as they come in! Thanks for your patience!

Edit:

It's back! Keeping this thread up for 30 mins or for longer if any additional issues arise! Note: we are still seeing instances of early Lost Temple Rounds. The team are testing a fix for this; it is likely to stay as-is until tomorrow whilst that is investigated. Sorry about this in the meantime!

The Finish First / Gold Medal challenge was problematic and not unlocking for all users, and some show balancing issues were taking place.

ETA for the challenges to be back is a few hours, but I will confirm here when it is done and keep the post up until then.

You will keep any cosmetics earned before this change takes place, however, your challenges XP will be reset - apologies about that, but hopefully this fix makes it easier to complete all challenges for users that were experiencing issues!

Note: if you had completed all the challenges, you are able to earn the kudos reward once again.

External link →
about 3 years ago - /u/trichoglossusbee - Direct link

Edit II:

There seems to have been a second reset caused by something else at around 15:25, so we're investigating this - and related, it seems those who had a second reset or were playing at the time are now unable to claim some rewards further than the first one. More updates as they come in! Thanks for your patience!

Edit:

It's back! Keeping this thread up for 30 mins or for longer if any additional issues arise! Note: we are still seeing instances of early Lost Temple Rounds. The team are testing a fix for this; it is likely to stay as-is until tomorrow whilst that is investigated. Sorry about this in the meantime!

The Finish First / Gold Medal challenge was problematic and not unlocking for all users, and some show balancing issues were taking place.

ETA for the challenges to be back is a few hours, but I will confirm here when it is done and keep the post up until then.

You will keep any cosmetics earned before this change takes place, however, your challenges XP will be reset - apologies about that, but hopefully this fix makes it easier to complete all challenges for users that were experiencing issues!

Note: if you had completed all the challenges, you are able to earn the kudos reward once again.

External link →
about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Elementalshock

You should allow people to keep their progress because that's bullshit having to start all over again.

Unfortunately it isn't a case of allowing them or not - we would choose to if able, but it isn't possible.

about 3 years ago - /u/trichoglossusbee - Direct link

It's back! Keeping this thread up for 30 mins or for longer if any additional issues arise!

about 3 years ago - /u/trichoglossusbee - Direct link

Note: we are still seeing instances of early Lost Temple Rounds. The team are testing a fix for this; it is likely to stay as-is until tomorrow whilst that is investigated. Sorry about this in the meantime!

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by LostSavage01

Well mine is now stuck collecting the first item over and over. Quitting out and restarting didn't make any difference.

This is now being looked into - there seems to have been a second reset caused by something else at around 15:25, so we're investigating.

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by XiTaU

Same issue here any point playing more till you fix it or will it most likely be reset?

We're really not sure yet. The event is for a few days, so my personal suggestion to you is play just as much as you usually would right now - don't grind, but check back later here or on Discord to see progress/fix. Its totally up to you, but we're still trying to assess that.

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Fish_Goes_Moo

Don't know if it helps, but all of my early lost temple rounds were where a team qualified, but a player left, so it was uneven numbers. Everytime it happened, it was straight to lost temple.

Thanks, that has been a running theme and is where the fix focuses at the moment!

about 3 years ago - /u/trichoglossusbee - Direct link

We are still investigating a fix for those with stuck challenges - I am hoping for good news soon - I will pop a new thread out for ease of communication!