almost 4 years ago - /u/trichoglossusbee - Direct link

The store is currently bugged with the bottom half of Dr Fall not showing for all players.

The team will be able to investigate and solve from Monday! If its happening to you, you aren't alone. Bare with us for the next few days! Should we have an update before then, I will update this thread.

Update Monday 1PM: This has been remedied for some players, but I'm waiting to see the scope of the fix before I can communicate further!

Update Monday 5PM: This should be fixed for those who have purchased the top, but unfortunately, the fix has not stuck for all instances. In light of this, we're putting the full costume into the regular store rotation a little after S3.5 launches which will give all players another chance to get both the top, and bottom, over the coming weeks.

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almost 4 years ago - /u/trichoglossusbee - Direct link

!Sticky

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by amlah6

Thought it was weird. Thanks for the update!

No worries, sorry its happening! Things get tricky when it's a weekend, but I'll be sure to let yall know if we do get a change before Monday!

almost 4 years ago - /u/OliverAge24Artist - Direct link

Originally posted by [deleted]

[removed]

Humans make mistakes and the devs are humans too.

I'd argue a lot of stuff goes right, and a small amount goes wrong. You only really notice it when things go wrong though.

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by btbcorno

On the topic of bugs, I never got my survey crowns :( And yes, I redid the survey when they tweeted us to redo it.

Pop a note to support.fallguys.com with your Support Code and the channel you submitted the survey from (Twitter/Reddit/Insta) and they can take a look!

almost 4 years ago - /u/OliverAge24Artist - Direct link

Originally posted by kidbuuzero

I feel like this kind of thing should have an easy instant fix? like, send the shop update again or whatever. or press the "GIV DR PANTS TO PLAYARS NOW" button

having to wait until next week so they start investigating sounds terrible, even if it's Saturday today

You're correct, it's a simple fix - One of the devs has actually made the change. The only thing now - we need someone to push it live.

The thing about pushing a fix live on a weekend is that you never know if it might accidentally break something else, or something could go wrong...

So, while it seems like a really easy and small fix... there's still a decent amount of risk... which isn't ideal on a Saturday when everyone is meant to be off work.

almost 4 years ago - /u/OliverAge24Artist - Direct link

Originally posted by kidbuuzero

i've had jobs where the team works on turns to cover every hour of every day while the service is running (24/7, like an online videogame is), because someone thought it was not convenient to take two days to fix an issue when it is presented, to be able to respect our customers, as we have a deal with them since the day they buy the service.

we can become friends and talk about personal stuff, but i don't think it adds a lot to this subject <3

How many people did you have on the team in order to have 24/7 coverage of all departments?

That's not a dig or anything, I'm genuinely curious!

I feel like if we tried to do that with the team we have right now, it'd make it really tricky to keep everyone coordinated. We have a lot of meetings where specific people need to be present or where you're relying on other people to feedback, or answer questions.

It feels like if everyone is working staggered shifts, it could really slow production down?

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by genosnipesgenos

What about the cacodemon

That is a top-only costume.

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by Eva01Radio

Anyone on the PS4 version keep crashing when going to the shop?

This is affecting quite a few people at the moment, and is being actively investigated. I hope to have some more tangible updates on it in the coming weeks.

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by silverpsyduck

I waited for fix to buy Dr Fall, because didn't want half a costume if I couldn't open the game today.

But now there is only Dr Fall bottom and 2 Super Guy celebrations, I lost top of the costume.

Is this supposed to happen u/trichoglossusbee ?

._.

Edit: u/ is for users, r/ is for subreddits. My bad.

No ;_; , but it's an offshoot issue from the fix that has been put in; I'm waiting on further updates on what we want to do for players who have been impacted in ways such as yours - I definitely suggest grabbing the bottom for now if you have the currency and then staying tuned. I'm sorry about that, that sucks!

almost 4 years ago - /u/trichoglossusbee - Direct link

Update Monday 5PM: This should be fixed for those who had already purchased the top, but unfortunately, the fix has not stuck for all instances. In light of this, we're putting the full costume into the regular store rotation a little after S3.5 launches which will give all players another chance to get both the top, and bottom, over the coming weeks.

almost 4 years ago - /u/trichoglossusbee - Direct link

!unsticky