I just got a pc and one of the first games I got was fall guys since I wanted to play with some of my friends. After playing a game or two the game just crashes. I’ve tried uninstalling and reinstalling, and some other things. Does anyone know why this is happening, and how to fix it?
External link →We've started looking into why this is happening particularly to people in Steam parties - though it sounds like you're getting it more frequently than most.
To help us look into it effectively, could you pop a note to our Support team, who will be able to check logs, and do a bit more than I can on that side?
Yup! Just submitted a request. Except I tried launching the game to see my ID and now I can’t even launch the game. It just crashes without a warning or anything.
Oh no. I'm sorry, my technical knowledge in what could be happening is super lacking there. Our CS team should get back to you quickly on that, could you drop me a note tomorrow to let me know if they've responded? They are usually very speedy :)
Will do. It’s weird because this is a brand new pc, and runs everything else fine. I’ve been trying to figure this out for a couple of days now since I just got my pc on tuesday. Thanks for your help though!
No worries, hope that it's an easy fix! Fingers crossed.
I got a quick response that let me in the game, but after playing for around 8 minutes it crashed again.
Ugh! Sorry. You'll need to re-file the ticket and say exactly that. How frustrating. For my own curiosity, would you mind telling me what the initial fix was? :)
Clearing my download cache. I’ve never heard of that so it was definitely helpful. I also tried verifying the integrity of the game files, but I had tried that before.
Okay cool, good to know. I'm learning a lot at the moment, and that's new to me too! Let me know how you get on; hope you can play uninterrupted soon.
Not sure if you would like updates or not but as of right now I sent 2 different files to a support person, and they sent it to the devs for review. Hopefully I will be able to play the game soon!
I'm delighted that they're so speedy with it! Okay cool, sounds like progress.
devtrackers.gg