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Hello beanssss
It was a very busy day for us on Monday but thank you all for your feedback, information, and most of all the kind words with our recent Season release.
Here's what we've updated today:
- Timing out on Block Party resulting in random squad eliminations. We want something more robust for the future, but for the time being, we've removed Block Party from the Squads playlist to prevent this occurring. That seemed by far to be the most problematic level for squad time-outs. We're also considering the same for Jump Club as it's been a close second in terms of complaints.
- Royal Fumble is not assigning the correct winners at the end of the round - even if squads clearly had the tail and won. We're investigating this, but to prevent this stealing more wins, we've disabled.
- The chances of Team Tail Tag appearing was too damn high! We've reduced it.
- The Vertical See Saw and Fall Mountain spinner variations that snuck back into game have once again been banished.
- Users were reporting System Error nameplates in their regular store. That should only be for the fame path, so it has been removed.
- Users were reporting duplicated "Power Grabber" nameplates in the store. This has been fixed.
The team are hard at work looking into and resolving the following issues:
- Squads that place seventh are shown to qualify, but are then eliminated before the next round starts.
- Widespread issues when queueing for a Squads show, especially when in an incomplete party (1-3).
For both of the above, we believe the causes have been identified. Thank you all who have written to support, submitted logs, and provided me with a plethora of information on them. I do not have a timeline for these just yet, but when I do, you'll know.
We are also looking into:
- The fame path not correctly updating visually (I.E, showing 1000/500 fame). This is fixed on a restart, but the full fix for this is pending.
- Inability to climb, grab, and generally do hand things.
- Incorrect Squad being shown in celebration animation
- Mouse sensitivity changes
- Certain challenges not completing
And a plethora of other minor issues such as missing Sound FX and vibrations. We will update our public-facing issue tracker soon and I will post the link here, and that will encompass the above.
*** note - bugs and fixes etc that existed pre S4, that wer not in S4 patch notes, ARE all still on the roadmap. These just take priority at the moment ****
Right now the wall of text is over, let's talk about SUPPORT. I often get comments to this degree when I ask you to use our Support channel to report bugs:
[BUG] is clearly happening to a lot of people, why do you need us to report it, why can't you just fix it
Why are you asking us to take screenshots and clips FOR you, wow
Etc etc etc. I know that the vast majority of you DO know why this is necessary, but this is for those who do not:
Most bugs are not easily reproducible. They can be bespoke to your set-up, your region, and so many other variables that we can only identify when a professional (that is not me) can take a look. Even then, with a widespread issue we need to look at game files and logs bespoke to your gameplay to see the play-by-play of what happens server side. This accelerates our ability to identify and solve bugs like 10000x. It is NOT possible for someone to tell me "This thing happened in my game can you fix it". There is no such thing. That is why our Support team exists, and why they have expertise that marries up to the rest of the team. I am here to help, guide, and do all that I can, but if I ask you to speak to Support - there is a reason why I can't look into it myself. That is not my area of expertise.
SO.
When you encounter a bug, and if you wish to help our investigations into it, write to support.
Even better than that, if you play on PC you can locate your log, save it as a file, and sent them that as soon as you see an issue, when your Show has completed (no need to rush and do it whilst you're mid-show) I did that MYSELF yesterday when we encountered an issue on-stream. I cannot tell you how useful it is. SO:
Here's how to contact support: https://support.fallguys.com/hc/en-us/requests/new
Here's how to find a log file if you are on PC: https://support.fallguys.com/hc/en-us/articles/360018312019-Where-can-I-find-my-player-logs-
Thank you for your time today! And again for your awesome feedback and the reception to this Season. And as usual - you ain't seen nothin yet :)
Have wonderful days/evenings/nights/mornings/hours/minutes/seconds!
Bee
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