Original Post — Direct link

I had this issue in the beta where I would get disconnected from over half of my games inbetween rounds, immediately after loading the map. I was hoping the full release of the game would solve this and I even installed it to a different drive but in my 40 minutes since launch I've only gotten 50 battle pass XP because I've been disconnected from almost every single match. I found one post on the subreddit that suggested waiting until the end and not spectating but in my most recent match I got dc'd in stage 5 even after doing that. This is very frustrating and I might end up refunding the game if 80% of my time playing ends up in a disconnect. Is anybody else having this issue?

EDIT: After getting disconnected from my last 5 games in a row I'm getting off, this was not worth staying up til 3 AM for. 1 hour of gameplay and I was only able to make it through 3 games. Hopefully in the morning somebody has a solution. This isn't a server issue because I'm playing with friends who don't experience this issue which makes it even more frustrating.

External link →
almost 4 years ago - /u/FallGuysJoe - Direct link

Hi all! If you're seeing Disconnects please open a customer support ticket here. We're going to be ansering them as quick as possible, so any additional info you can add (location, connection type, etc,) will really help us narrow down the causes quickly.

Really sorry you're all seeing issues, getting people connected and playing is currently our #1 priority but these issues can be very complex and hard to track down. We're working on it!

almost 4 years ago - /u/FallGuysJoe - Direct link

Originally posted by old_people_driving

Havent been able to play a single match, once the match loads I get disconnected every single time. All that hype for nothing

I'm really sorry you're seeing this. We're trying to get to the bottom of it as quickly as possible.

over 3 years ago - /u/FallGuysJoe - Direct link

Originally posted by niggidy

Hey Joe, somebody sent me a fix on this that I edited my post to include! Hopefully your team can look at this and figure out an easier fix for everyone.

Thanks! We're looking into it now.

over 3 years ago - /u/FallGuysJoe - Direct link

Originally posted by Pandora_Y

Hello good sir, how do we go about opening a customer support ?

I've been having random deconnection for a while.