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Current issue: We will temporarily be removing the Daily section of the store for a few hours whilst we rectify an issue. A bundle was causing the store to fail to load for some users.
12:30 BST - the above is about to take place. This will briefly force-restart your game client. You may take a small while to re-join whilst you all get rebooted at once.
Hi everyone!
Thanks so much for patience through the server turbulence yesterday. Things look good today but we are constantly keeping watch. It is the morning here in the UK and I spent a lot of time going through the sub to catch some of the most common bugs and issues! I will keep this updated through the week!
I have lost my items!
Don't worry, you'll get them back. Here are a few scenarios, starting with the easiest:
- You haven't played since before December 2021. You used your new device (i.e Switch) to sign up to Epic Games. You logged into your Epic Games account on your old device which had items on. Your items are gone. Follow this help page and Support can help swap your accounts back over.
- You already had an Epic Games account that you played Fall Guys on. You went onto your new device and it automatically logged into a different Epic Games account. It is not the Epic Games account that you used on your Fall Guys profile. You can go to the Epic Games website on Desktop, sign into the incorrect account, and unlink the new device. When you re-launch the Fall Guys app on that device, it will ask you to sign in again. Sign in with the correct account.
If you don't fit the above scenarios, you can still reach out to our Support team and let them know what has happened. We have seen a few accidental new accounts made in the sign-up processes. Support are able to look at things like that their side - please include your Epic ID when you drop them a note!
My PS5 is asking me for PS+!
You do not need PS+ to play Fall Guys anymore. This seems to have almost entirely resolved since yesterday, but if you are still experiencing issues, we have found a full restart of the console teamed with staying on the PS+ pop-up seems to eventually bypass this error!
I have Error 200_1040 on Epic Games!
If you receive this error, please try verifying the game files and restarting the game, it should help!
I have Error 200_19002 on Steam!
We are investigating this at the moment and I hope to have a workaround soon whilst this is being fixed, stay tuned!
I have Epic Games Account Error on EGS!
Try logging out of your Epic Account and logging back into it entirely. That should help!
Outside of the above, here are the biggest issues that came in yesterday that we are working on:
Players appearing to float on Hex-a-Gone tiles
- This can happen on both Hex-a-gone and Hex-a-ring for a small number of players and is being investigated. If you are the affected player, you will find that tiles do not disappear when you run on them. To your party mates or others in the game, it will look like you are standing on air.
I am seeing the incorrect key bindings on my UI!
- This is happening to users on Xbox, as well as users plugging controllers into PC. It will look like a mixture of correct and incorrect inputs are on your screen (for example, a mixture of PS and WASD when you are playing on PC). This is being looked into!
When I am playing Squads and I leave when we are all eliminated, I lose my rewards
- There are two separate issues in this. In a Final Round, the episode must complete before you are able to have and claim your rewards. This is being looked at but is unfortunately a legacy issue that we are still working on.
- Before a Final Round, when you try to leave the "Elimination" screen with all of the beans in the green tiles, you appear to lose your rewards. You should in fact still get the rewards. The bug is not going through the rewards flow, and that is being investigated. If you are leaving at the elimination screen, or when your Squad is already confirmed disqualified, and it is NOT a final round, and you DO NOT HAVE YOUR REWARDS AFTER CHECKING, please let me know below.
I am unable to get into a game whilst in a party with a PS5 player (or whilst I am on PS5)
- This can be from PS5 to PS5, or PS5 to other platforms. You may be able to create a party, but you seem to fall forever. This is being investigated as a high priority!
I am missing some items such as the Swirly Sleeves Pattern
- The Swirly Sleeves issue has been logged, but for ANY other items that you are missing, please contact Support and tell them the item name and your ID so that we can log this and remedy it in the future.
My trophy progression on PS4/5 has not carried over
- Currently all PlayStation Trophies require you to complete all of the achievement on a PlayStation console and aren't working correctly with cross-progression. Trophies will also not auto-grant for you if you have already earned the achievement on Steam, Epic Games, Xbox or Switch and then play on PlayStation. This is also the same if you earned it on PlayStation 4 and play Fall Guys on PlayStation 5. This is being investigated. Unfortunately we cannot manually unlock your trophies for you, but we are working on a solution for this ASAP
There is a Show-Bucks item in my Kudos store
- We believe we have rectified this with most items, however, if you are seeing a Show-Bucks item in your Kudos store please let me know which item and send me a screenshot. For example, we fixed this on the Stars pattern yesterday.
