[2020] Fallout 1st not applied but took money (Steam)

Originally posted by TheModerateTraveller

Good to know it's not just me! I renewed mine on the 9th. I contacted Bethesda support and they said there's nothing they can do since it was bought on Steam. I contacted Steam support and they said there's nothing they can do because it's In-Game rewards. But they immediately took my money...

It's a long shot but any chance /u/ladydevann or /u/valseek could shed some light on us?

Originally posted by OneArmedGamer666

I... haven’t opened a ticket yet... simply stopped playing in the hopes it was some kind of lag. I’ll check and see if it’s still doing it and open a ticket if it is... standby... and thank you for your attention!

Edit: I’ve opened a ticket, texted with an Axel and got told there’s nothing I can do but wait 72 hours and maybe it might fix itself, or open a ticket with Steam. Evidently Bethesda doesn’t help Steam players.

Originally posted by TheModerateTraveller

/u/Ladydevann Were you able to get anyone to look into this? I haven't heard from anyone and support just completely stopped responding to my emails after they said they were going to pass on my ticket...

It's been 112 hours since this all started. Almost a week now :(

Originally posted by TheModerateTraveller

I'm sorry to bother you again, I know this isn't your problem but they still never emailed me. The 'Elder Scrolls Online' team (not sure why it was them?) sent me an email four days ago that they were going to escalate the ticket and that I'd hear from a specialist shortly but that was four days ago. I just don't know who to contact, I even tried calling the support line.

Was really hoping to have this fixed for double XP weekend...