Original Post — Direct link

I no longer can play the game, it unfortunately keeps crashing. It sometimes will be stable, but then sometimes it'll crash every 2 minutes. I've had to stop playing the game because of it, which I really don't want to do as I'm enjoying it immensely.

PC Specs:
GPU: GeForce GTX 1080ti
CPU: AMD Ryzen 7 1700 Eight-Core Processor
RAM: 32gigs

Any help would be appreciated, thanks.

External link →
about 4 years ago - /u/Valseek - Direct link

Hi, thank you for your reports. We've been actively investigating this PC crash, and we want to get it fixed ASAP, but we still need some more information.

If you are encountering this crash, can you please submit a ticket to our Customer Support team and include a DXDiag file as an attachment to your ticket?

Here's some additional info you could provide that would be very helpful to our investigation. Can you please answer as many of the following questions as you can in your ticket?

  • Have you tried updating your CPU and GPU card to the latest graphics drivers?
  • If possible, do you know what your driver version numbers were before that update?
  • Can you please include the Video Driver version displayed by your AMD Radeon Software or AMD Catalyst Control Center?
  • Did updating your drivers help resolve the issue after a reboot?

Sorry that this crash has been affecting you, I'm sure it has been frustrating to deal with. We are working hard to get it resolved and get you back in-game. Thank you!