[2020] Anyone else getting random crashes post update/latest patch?

Hi! Thanks for the report. We've been actively investigating a crash that some PC players have been running into repeatedly since we released the hotfix on Tuesday. We believe this may be related to certain AMD CPUs.

A couple of folks have mentioned that updating their drivers has resolved the issue. If you're experiencing repeated crashing on PC, can you please ensure you're running the latest drivers for both your CPU and GPU to see if that helps?

Thank you!

As an update on this, we need some more information than just your hardware, which I had been asking for previously.

If you are encountering this crash, can you please submit a ticket to our Customer Support team and include a DXDiag file as an attachment to your ticket?

• You can find instructions for generating a DxDiag file here on our Support site.

Here's some additional info you could provide that would be very helpful to our investigation. Can you please answer as many of the following questions as you can in your ticket?

• Have you tried updating your CPU and GPU card to the latest graphics drivers? (I know some of you in this thread mentioned that you have updated, but it will be important to include in your ticket, as well.)
• If possible, do you know what your driver version numbers were before that update?
• Can you please include the Video Driver version displayed by your AMD Radeon Software or AMD Catalyst Control Center?
• Did updating your drivers help resolve the issue after a reboot?

Sorry that this crash has been affecting you, I'm sure it has been frustrating to deal with! We are working hard to get it resolved and get you back in-game. Thank you!