Original Post — Direct link

after the update im experiencing this glitch where i endlessly fall through the world into nothingness, and it keeps happening each time i respawn. does anybody else experience this too? help please anybody?

https://imgur.com/a/3qu4gpZ

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about 6 years ago - /u/Ladydevann - Direct link

As others have stated, from our Support Team;

We have identified an issue where characters may fall through the world as a result of modifying .ini files. To rectify this issue, we recommend restoring these files to their original state."

about 6 years ago - /u/Ladydevann - Direct link

Originally posted by Drackar39

I don't run mods, but I did modify my INI file because your mothman update completely broke my game, making it so items I purchased from creation club didn't appear. The fix for modded players also worked for non-modded players, and your company never addressed that issue.

if I delete my .ini file, I go back to not being able to use the content I purchased.

Will you submit a ticket for me and send me that ticket number in a DM? https://help.bethesda.net/app/incident10

about 6 years ago - /u/Ladydevann - Direct link

Originally posted by Drackar39

Ya'll need to make the report system a little less annoying. A "back" button, or better yet, a single page with drop down trees? Having to re-open the report system when I can't find the appropriate sub-heading is irksome.

I'd have thought this would go under "technical support"- windows-something, but I'm not finding anything even remotely right.

Any suggestions? Where exactly would I put "I can't play the game because my character falls through the floor to their death every time I fast travel or try to re-spawn"?

Use these options;

In-game support > I Need Help With My Character > My Character is Stuck > Not Helpful

That will let you submit more information

about 6 years ago - /u/Ladydevann - Direct link

Originally posted by Drackar39

Thank you kindly. I'll get that ticket in a DM soon.

Thank you very much!

about 6 years ago - /u/Ladydevann - Direct link

Originally posted by Drackar39

...So apparently, a full system re-start AFTER removing the .ini and "scan and repair" in the launcher actually fixed my issues. Should I still submit that report for data?

If that fixed it then no need! I'll let the team know that those steps fixed you up.