[2020] It has now been 100 hours since my 1st subscription was renewed through Steam and I'm still locked out of 1st content. It's been 57 hours since Bethesda support told me the case has been escalated after I provided proof of purchase. No word since.

I'm just going to keep these coming until something happens. Jesus christ almighty. Hooray!

One could assume they would have suffiecient staff on the support side considering what a hot mess this game turned out to be.

One would be wrong.

EDIT: 78 hours since last contact.