Someone bought me this on PS4 and I can't even get it going... at my wit's end.

Should you continue to experience issues, you can contact our customer support and they'll try to troubleshoot the issue with you. Chances are that it's not something they can fix, but worth a try!

Telephone and Chat support (during business hours) should be the fastest solution.

EU: http://support.eu.square-enix.com/main.php?id=5383&la=2

North America: http://support.na.square-enix.com/main.php?id=5382&la=1