almost 5 years ago - /u/FreightTrainUSA - Direct link

Experiencing an issue on Switch or Mobile? Help us resolve it by providing the information requested below in the comments. This thread will be updated with any additional threads and important links through this current patch.

Here is a link to our v9.21 Megathread

Here is a link to our v9.30 Patch Notes

Other Links

Voice Chat on iOS

When reporting issues please include:

  • Description of the issue
  • Account Name (optional)
  • Device
  • Link to video or images
  • Include details on when this issue started happening
  • Any additional details, such as how to reproduce it.

Also, remember to report any issues in-game using the Feedback button.

How to use the in-game Feedback report system:

  • While in-game, open the Options menu
  • Navigate to the Feedback Button
  • Create a Bug report to provide us with logs of the issue

A few known issues going into v9.30

  • Patch updating process
    • We're aware of an issue showing downloads appearing to be stalled.
    • If you encounter this issue and it appears stuck please leave the app running in the foreground for 5-10 minutes until it's resolved.
  • Graphic settings have been lowered on certain devices
    • The goal was for this to be changed at the launch of season 9. Due to a few issues on our side this change will be delayed.
    • We're are working with Apple on affected devices to address memory concerns with Fortnite on the new OS for iOS devices. We'll update when we have more information.
  • Chest in Neo Tilted
    • We are aware of the chest that is currently unopenable in Neo Tilted.
  • Audio issues
    • The team is aware of audio issues from player reports on reddit.
    • If you are having issues with audio please let us know
      • Weapons?
      • Items?

We’re aware of the new feature in the iPadOS beta that allows players to use a mouse. We've tested this feature and didn't find any competitive advantage of using a mouse over Touch Control inputs.

Because a mouse can only replicate one finger, players using one still have to use Touch Control inputs to move and shoot. As a result, using a mouse does not make players inherently better. We'll be monitoring this situation and update if we make any changes.

As always for the current known issues make sure to check out our Trello Board

Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!

External link →
almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by tarzic

iphone 6S, ios 11.3.1. After installing 9.30.0, my app fully crashes back to the home screen at "downloading user settings." This is both after an update or a full delete app and reinstall, and also after a hard reboot of the phone. My phone has more than 10gb of free space.

Help! Now I wont finish the last Horde challenge I have left =[ I worked hard on those and I want the wrap =[

Thanks for this report, I will pass the information over to the team. What is your player name so we can view your crash logs?

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by tarzic

iphone 6S, ios 11.3.1. After installing 9.30.0, my app fully crashes back to the home screen at "downloading user settings." This is both after an update or a full delete app and reinstall, and also after a hard reboot of the phone. My phone has more than 10gb of free space.

Help! Now I wont finish the last Horde challenge I have left =[ I worked hard on those and I want the wrap =[

Also can you try to update your OS?

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Karam2468

Extremely long queue times for creative on mobile, sometimes cant get in.

We're are looking into any MM issues with Creative. We did just have a new island appear and sometimes this can affect load times. If anything changes I will update the thread.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Jeff03blue_Instinct

  • Description of Issue: Cosmetics do not have Physics on iOS and Android. With v9.30 cosmetics on the Switch do not have physics either.

  • Account Name: Jeff03blue

  • Devices: All iOS, iPadOS, and Android devices. Nintendo Switch

  • Starting date: v9.30 for Switch, and since the cosmetics were released on iOS and Android.

  • Link to images: https://imgur.com/a/aK1Bfmq

This has been sent in, thanks for the report.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Karam2468

Desc: Double tapping to auto-run often non funtional, have to keep spamming it so it gets to work. Can be really annoying when you are trying to run but it wont work and you keep getting sniped. Acc name: check prof Dev: Note 8 Started happening sometime like 9.1 Happens sometimes but difficult to reproduce. Definitely more frequent when in vehicles.

Hey Karam, I know I keep asking for videos, but anything recent you can send me that I can send to the team once again please do. The team is aware and working on reproducing the issue.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Karam2468

Desc: Auto-run lock zone button doesnt work. Acc name: check prof Dev: note 8 Video: https://youtu.be/-eICsTaB1yM Started happening a while back but I was busy but here you go now I guess. Happens all the time, no reproduce needed

Thanks, I have sent this in along with the video.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Paz-IfIk

Have been using a Nimbus BT Controller on my iPhone for the last few months - been having a fun time playing in mobile lobbies with Switch and mobile users. As of the 9.3 update, now it says 'Input Blocked' when I try and play a game in a mobile lobby - I have to now play in PS4 and Xbox lobbies - that is terrible ?!? Anyone else having this issue?

This is by design, you were always intended to play in controller lobbies with PS4 and Xbox players when using a controller on mobile.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by MiniMitre

Shotgun occasionally doesn’t shoot when tapping the fire button. Can be temporarily fixed by swapping guns or building something else or using an alternate fire button.

Clip 1 Clip 2

Ign: MiniMitre_MOBILE

The first clip was reported in game as well for you guys to look at

Thanks for the report and clips.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Jeff03blue_Instinct

  • Description: There is no button to “Taunt” (whistle) when a prop, after using the Prop-O-Matic with touch input.

  • Description: The limited controller keybind does not automatically change Prop-O-Magic “Toggle Lock-in-place” from (R3) to Down on the D-pad.

  • Account Name: Jeff03blue

  • Devices: All devices that can run Fortnite mobile.

  • Start date of the bugs: v9.30

Thanks for the report, this has been sent in.