over 5 years ago - /u/FreightTrainUSA - Direct link

Experiencing an issue on Switch or Mobile? Help us resolve it by providing the information requested below in the comments.

Here is a link to our v9.10 Megathread

Here is a link to our v9.20 Patch Notes

UPDATES:

New iOS Client to Address Crashes

Important threads:

v9.20 Update

Matchmaking failures

Increase in Crashes

When reporting issues please include:

  • Description of the issue
  • Account Name (optional)
  • Device
  • Link to video or images
  • Include details on when this issue started happening
  • Any additional details, such as how to reproduce it.

Also, remember to report any issues in-game using the Feedback button.

How to use the in-game Feedback report system:

  • While in-game, open the Options menu
  • Navigate to the Feedback Button
  • Create a Bug report to provide us with logs of the issue

A few known issues going into v9.20

  • Graphic settings have been lowered on certain devices
    • The goal was for this to be changed at the launch of season 9. Due to a few issues on our side this change will be delayed.
    • We're are working with Apple on affected devices to address memory concerns with Fortnite on the new OS for iOS devices. We'll update when we have more information.
  • FPS Counter
    • FPS counter is not displayed ingame only in then lobby.
  • Controller UI present
    • The controller UI display may appear when starting Fortnite.
    • This is just a visual issue and does not affect matchmaking in anyway.

As always for the current known issues make sure to check out our Trello Board

Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!

External link →
over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by R4YM0NB

I was in an arena game in a good position approaching mid game, and my game crashed, which almost never happens. I believe a lot of people are talking about game crashes so please look into it

The Increase in Crashes are being looked into.

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Sasuke082594

Still can’t use R3/L3 on mobile.

The full support of controllers is still being worked on to launch with iOS 13.

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by FyreDabz

So it won’t be ready until iOS 13/iPadOS 13 releases for the public?

L3 and R3 was not supported prior due to iOS restrictions.

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by Jeff03blue_Instinct

  • Description: You can not scroll in the the account settings tab, when in the lobby. This is because the font size change made the refund ticket description too big.

  • IGN: Jeff03blue

  • Input: Controller only

  • Devices: All iPhones and Android Phones. iPad and other Tablets can do this.

  • Link to video

  • Since: v8.40

  • For Example: If you launch Fortnite on a iPhone, use a controller, navigate to the account settings, and try to scroll down you will not be able too.

If I recall this was reported earlier when you posted this a week or two ago.

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by FyreDabz

What about Xbox controllers? Currently, you can’t crouch normally. Will that be updated before the public release of iOS/iPadOS 13?

Full controller support is being looked at but will coincide with iOS 13. I do not have details on if that means the launch of iOS 13 or shortly after its release and testing is completed.

over 5 years ago - /u/Magyst - Direct link

Originally posted by Jeff03blue_Instinct

  • Description: The squad formation button says “ LT {Text}”. It should say “ LT Hold To See Squad Formation”

  • Workaround: None

  • IGN: Jeff03blue

  • Input: Controller only

  • Devices: All devices that can run Fortnite mobile.

  • No images yet

  • Since: v9.20

  • Replicate: Open Fortnite mobile, switch to controller input and look at what should be the Squad Formation button.

Thanks for the heads up! I'll shoot this over to the team to investigate.

over 5 years ago - /u/Magyst - Direct link

Originally posted by Jeff03blue_Instinct

  • Description: When spectating the Quickbar, Voice Chat Notifications, and Teammate list do not show.

  • Partial Workaround: If you have individual quickbar slots, they will show. (They are not suppose to, but since 9.20 they do)

  • IGN: Jeff03blue

  • Input: Touch only

  • Devices: All devices that can run Fortnite mobile.

  • No images yet

  • Since: v9.20

  • Replicate: Run a match of Fortnite, and loose. You will see that you can not see those HUD Elements.

Awesome. Thanks for letting us know about this issue.