Original Post — Direct link

This morning I booted the game up and got one of those unlock screens saying I'd gotten Inferno and his challenge pack. That's nice, I already have had him for a day so it's not news to me but whatever. Now I go to my locker and he's gone. He's not in the challenges either. Anyone else getting this bug?

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over 5 years ago - /u/MrPopoTFS - Direct link

Hey there, I'd love to help you resolve this issue! Mind answering a few questions for me...

  1. When did you first make the purchase?
  2. Which platform did you make the purchase on?
  3. Which region are you playing on?
  4. What's your username?

Thanks a bunch!

UPDATE: Thanks for all the responses! That's enough for us to investigate this further. We think we know what has happened and we'll get you guys sorted out as soon as possible. Nothing will be required on your end we'll just work on adding the contents back to the accounts. We're terribly sorry for the inconvenience this is causing.

over 5 years ago - /u/FreightTrainUSA - Direct link

Hey Folks,

Have an update for you all and its good news! This issue has been resolved and players impacted will have received the Inferno pack. If you believe you are still impacted by this issue please reach out to our player support team.

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by FreightTrainUSA

Hey Folks,

Have an update for you all and its good news! This issue has been resolved and players impacted will have received the Inferno pack. If you believe you are still impacted by this issue please reach out to our player support team.

Some of you all have reached out and confirmed that Inferno was back, but his challenges weren't! We're looking into it, that's definitely not expected behavior. We're on this!

over 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by FreightTrainUSA

Some of you all have reached out and confirmed that Inferno was back, but his challenges weren't! We're looking into it, that's definitely not expected behavior. We're on this!

Hey Folks,

More good news, this issue has been resolved. Get back into the action and complete those challenges!