[2019] v9.30 Megathread and other important links

Experiencing an issue on Switch or Mobile? Help us resolve it by providing the information requested below in the comments. This thread will be updated with any additional threads and important links through this current patch.

Here is a link to our v9.21 Megathread

Here is a link to our v9.30 Patch Notes

Other Links

Voice Chat on iOS

When reporting issues please include:

• Description of the issue
• Account Name (optional)
• Device
• Link to video or images
• Include details on when this issue started happening
• Any additional details, such as how to reproduce it.

Also, remember to report any issues in-game using the Feedback button.

How to use the in-game Feedback report system:

• While in-game, open the Options menu
• Navigate to the Feedback Button
• Create a Bug report to provide us with logs of the issue

A few known issues going into v9.30

• Patch updating process
  • We're aware of an issue showing downloads appearing to be stalled.
  • If you encounter this issue and it appears stuck please leave the app running in the foreground for 5-10 minutes until it's resolved.
• Graphic settings have been lowered on certain devices
  • The goal was for this to be changed at the launch of season 9. Due to a few issues on our side this change will be delayed.
  • We're are working with Apple on affected devices to address memory concerns with Fortnite on the new OS for iOS devices. We'll update when we have more information.
• Chest in Neo Tilted
  • We are aware of the chest that is currently unopenable in Neo Tilted.
• Audio issues
  • The team is aware of audio issues from player reports on reddit.
  • If you are having issues with audio please let us know
    • Weapons?
    • Items?

We’re aware of the new feature in the iPadOS beta that allows players to use a mouse. We've tested this feature and didn't find any competitive advantage of using a mouse over Touch Control inputs.

Because a mouse can only replicate one finger, players using one still have to use Touch Control inputs to move and shoot. As a result, using a mouse does not make players inherently better. We'll be monitoring this situation and update if we make any changes.

As always for the current known issues make sure to check out our Trello Board

Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!

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