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Experiencing an issue on Switch or Mobile? Help us resolve it by providing the information requested below in the comments. This thread will be updated with any additional threads and important links through this current patch.
Here is a link to our v9.20 Megathread
Here is a link to our v9.21 Patch Notes
When reporting issues please include:
- Description of the issue
- Account Name (optional)
- Device
- Link to video or images
- Include details on when this issue started happening
- Any additional details, such as how to reproduce it.
Also, remember to report any issues in-game using the Feedback button.
How to use the in-game Feedback report system:
- While in-game, open the Options menu
- Navigate to the Feedback Button
- Create a Bug report to provide us with logs of the issue
A few known issues going into v9.21
-
Graphic settings have been lowered on certain devices
- The goal was for this to be changed at the launch of season 9. Due to a few issues on our side this change will be delayed.
- We're are working with Apple on affected devices to address memory concerns with Fortnite on the new OS for iOS devices. We'll update when we have more information.
-
FPS Counter
- FPS counter is not displayed ingame only in then lobby.
-
Controller UI present
- The controller UI display may appear when starting Fortnite.
- This is just a visual issue and does not affect matchmaking in anyway.
-
Chest in Neo Tilted
- We are aware of the chest that is currently unopenable in Neo Tilted.
- Android Voice chat
- We're looking into reports of Android Voice chat issues.
- For more info check out Android Voice Chat Thread
- Audio issues
- The team is aware of audio issues from player reports on reddit.
- If you are having issues with audio please let us know
- Weapons?
- Items?
As always for the current known issues make sure to check out our Trello Board
Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!
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