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Bet Epic don’t look at the responses to these surveys
I am the User Experience Lead at Epic Games. My team is responsible for the in-game surveys as well as the email surveys we send!
We 100% do look at and report the data from these surveys. The feedback from them is very valuable to us.
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Yes we can stratify the responses in a variety of different ways, one of which is in-game performance.
We target the surveys to get a representative sample of respondents.
Thank you for the response. I am wondering what kind of actionable data you are able to report from these surveys? The questions are always able to be interpreted in multiple ways. How are you able to derive useful information from them? I’ve always assumed you guys intentionally made them vague, but I’ve never been able to understand why, are you able to provide some insight?
There are various ways we can look at and stratify the data from the in-game survey, for example by looking at response by platform and/or by in-game performance.
However, we don't just look at the in-game survey data alone, rather it is part of a broader picture. So while they may seem open to interpretation, when combined with other feedback the survey adds additional data points that we can provide to the team.
If you don't mind my asking, why is the in-game survey so, seemingly bad, no offense. I can play for literal hours never being asked any questions and other times I can play one match and it'll ask me "How do you feel about the Shield Potion?"
Wouldn't it be better to send out an email asking for your opinions on the balance of every single (or nearly every single) item in the game? Or at least the new additions?
Or perhaps there's more consistency like if you play for 3 hours you're guaranteed to receive a question? I don't know in my experience the in-game survey has probably appeared to me maybe three times and each time asked me a rather ridiculous question like the Tac Shotgun, Shields or the Medkit.
No offense, I am always happy to talk research methods and statistical sampling techniques.
There are several rules built into the in-game survey tool to make sure that we receive accurate data from a representative sample of the population.
What that means is we have to make sure a representative number of people are seeing the full range of questions. Also, we don't want people seeing surveys too often, as then the quality of responses tends to reduce as people stop thinking about their answers or begin to just dismiss the questions without answering.
We do also send out email surveys, which are also targeted in order to not over sample and to get a representative number of responses.
If you want to make sure your account is able to be sent email surveys please go to fortnite.com, login in with your Epic Account, and make sure you are signed up for Fortnite News at the bottom of the screen.