over 5 years ago - /u/MrPopoTFS - Direct link

Experiencing an issue? Help us resolve it by providing the information requested below in the comments.

 

When reporting issues please include:

  • Description of the issue

  • Account Name (optional)

  • Platform

  • Link to video or images

  • Include details on when this issue started happening

  • Any additional details, such as how to reproduce it.

 

Also, remember to report any issues in-game using the Feedback button.

How to use the in-game Feedback report system:

  • While in-game, open the Options menu

  • Navigate to the Feedback Button

  • Create a Bug report to provide us with logs of the issue

 

Thanks for helping us identify and squash those pesky bugs. Teamwork makes the dream work!

External link →
over 5 years ago - /u/MrPopoTFS - Direct link

Example:

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by VoltsIsHere

Description: Low FPS, rendering issues, hitching, and higher CPU usage

Account Name: Volts. (With the period)

Platform: PC

Started Happening: Probably v8.30, it's rather recent.

Details: My FPS is much worse, my CPU usage is higher than usual (might just be my PC), hitching is very prominent, structures and landscape fail to render much more frequently than before.

Thanks so much for following the format and providing so much info! Makes it very easy to understand the issue and details at a quick glance.

 

Couple of questions...has your CPU usage has remained high after the v8.40.1 Client Update that released yesterday morning? We had a fix in that build that should have helped resolved higher than normal memory use on PC.

 

Also, what kind of FPS drops are you noticing? What's your normal FPS vs your current FPS? Is it constantly low FPS or occasional drops? By rendering issues, are you referring to building loading in late or being low-quality textures?

 

When you experience any of these again, can you report it in-game with the title: v8.40 Performance Issues

Then provide what type of performance issue in the description.

 

Thanks again!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by jox_talks

I’ve had a similar thing happen. It was placed at the edge of the tile (where it should go), but the wall didn’t place behind the trap. The trap was there and operated as a trap, though it couldn’t be destroyed (couldn’t actually hit it or cause any damage to it) and also could be walked through.

Here it happens to me about 15 seconds in.

Edit: added link

Thanks for the details! I actually should have included that we are aware of this issue and have a fix coming for it in the v8.50 update.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by cuddlybarracuda

-I've been getting constant lag spikes every time I try to play. Ping goes from 30 to 300 every 5 seconds making the game unplayable -PC -started v8.40 -i tried changing the matchmaking region and reinstalling the game but nothing seems to be working :/

Do you mind letting me know which Internet Service Provider you use? I'm also assuming that you don't have these issues on any other games, correct?

Which region do you play in? Thanks!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by DensestHeart5

Description: Not able to talk to some players in the lobby

Account Name: DensestHeart

Platform: PC

Start: Probably v8.30

Additional Details: I believe it's Xbox players that I cannot talk to in the lobby. I am able to speak to PC and PS4 players but I can't hear Xbox players. My other PC friend and PS4 friend can hear Xbox players though. So I was wondering if you could fix it or tell me a way to fix. I've reinstalled Fortnite completely and it didn't help. Thanks.

Update: It seems that I can't talk to PS4 players either. It was my mistake. One of my friends were playing on PC when they usually play on console. So it seems to be something related to PC to console voice chat.

Very helpful info and once again, thanks a ton for following the format! Gonna get this sent over to our QA team for further investigation.

PS: I wish I had a way to help you fix this right now, unfortunately, I do not. This sounds like an issue we'll need to look into and get resolved but the info you provided is a good step forward!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by Blusummmas

I really hope you guys look into the survival xp.. thanks for this post by the way

Hey there, I just did a little digging and believe you're referring to the issue posted here.

Thanks for the callout! We're looking into that now.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by VoltsIsHere

No problem, I really appreciate that you guys are trying to fix these issues.

My CPU usage actually did get better after the v.8.40.1 Client Update, but it is still higher than it was in the past while playing Fortnite, and having Discord open for communication.

The FPS drops are very inconsistent, I have my FPS capped at 144 to match my monitor's 144hz refresh rate, I rarely am able to stay at around 144 FPS anymore, when it used to be pretty stable. Even stuff like switching my weapons and jumping causes my fps to decrease by like 20. My frames used to be 144 stable, but now they're around 120 and they fluctuate a lot.

When it comes to rendering issues, I'm referring to after jumping out of the Battle Bus and gliding down to your landing spot. I landed at Dusty Depot in one of my last matches played, the entire area wasn't loaded and I was just hovering across the ground, I couldn't jump properly, enemies were all around and there was nothing I could do about it.

I'll be sure to report stuff in-game more often, a system like that just has a vibe to it that it's just there to make the players feel better and it isn't looked at by the devs, but as much as you guys mention to use it lately, it's very reassuring.

Perfect level of detail! Thanks so much, these are exactly the type of answers that help us really get down to the bottom of things. I've relayed this information to the QA team to provide additional context. Thanks again!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by Jugin011

Every match I play, several times I hear the audio of an enemy getting shot by a sniper, reloading a gun or loosing his shield, but every time I hear one of these things there is no one near me.

Platform: PS4 Pro

This bug started with patch 8.30 I believe and it continue in this patch.

Thank you!

Hey there!

Appreciate the report and wanted to drop by and confirm that we're aware of this issue and have a fix coming in the v8.50 update.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by InfectedGiraffe

Hearing random sounds throughout the entire match when there is no one in the area. Sounds such as:

  • Pulling out a weapon
  • reloading a weapon
  • People gliding through the air.

Happens on Xbox One

Thanks for the details and following the format! We are aware of this issue and have a fix coming in the v8.50 update to resolve these "ghost sounds".

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by iG8

Description: 'Hold to Swap' feature does not work correctly

Platform: Xbox One

Started Happening: 7.40

Details: If you tap to pick up an item or spam tap to pick up an item it swaps it when you don't want to swap. Also, the hold to swap feature often does not even work when you hold. Can we have option to disable this feature as well?

Thanks for the report! We have some changes being made to this feature in the v8.50 update to try and resolve some of these issues.

Starting in v8.50, weapon pickup is now on the release of the Use button, rather than on the initial press.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by Pokevan8162

Description: Game randomly crashes, mainly when I get back to the lobby, and it doesn’t even show the unreal engine 4 crash report screen

Account Name: Pokevan

Platform: PC

Started Happening: 8.30, much more noticeable in 8.40 however

Details: I never used to get crashed before 8.30. I think it may have to do with native resolution(for whatever reason), as it has never happened when using stretched resolution and when i would use native during random times it would usually crash

Appreciate the details and additional details to help us track down what may be causing this issue. Thanks a bunch!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by cuddlybarracuda

I'm with bell, but I also get the same issue when I hotspot myself with my phone. And that's correct, I don't have the issue with any other games. I play in NA East

Thanks for the additional details! I've sent this info off to the QA team to investigate.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by joelxFN

Description: Shotguns not shooting/ shotguns shooting but doing 0 damage

Account Name: whos joel

Platform: PC

Started Happening: Months ago

Details: In certain situations and scenarios the shotguns do not shoot, and sometimes they’ll shoot, hit the person, and do 0 damage.

Hey there, thanks for the report! An issue with projectile weapons required us to disable server-side hit markers. In the v8.50 we're re-enabling server-side hit markers instead of client-side hit markers, which should help with seeing hit markers but no damage, especially with shotguns.

Can you be a bit more specific about when you run into the issue with shotguns not shooting?

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by BravoBet

Description: Can’t see teammates kills and banner when pressing start

Platform: Xbox One

Started Happening: 8.40

Details: It just shows there name now, and not the banner and elimination count.

Thanks for the report! I've sent this off to our QA team for further investigation.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by riseoftheorange

Description: Builds sometimes don’t place on certain tiles.

Platform: Xbox one

Details: started happening yesterday. the piece was perfectly clean and the blueprint was transparent, but the build never placed. Moved one tile over and it let me place. Has happened to me twice, once with a stair, once with a launchpad

Replicating: no idea, seems to be random

Thanks for the report. If you run into this issue again be sure to report the location in-game as a bug using the title "Unable to Build" and leave the general location in the description. Additionally, if you are able to take any screenshots and leave a link to them that'd help us dig into this a bit further.

I've gone ahead and sent this off to our QA team to work on investigating this further.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by Agent_Scorpio

Air Royale Challenges Not Unlocking

PC

I have less than 4 days to complete all of the challenges, and yet the last 3 challenges unlock in 4 days?

Thanks for the report! This is just a visual issue and they'll unlock and be available to complete on April 21.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by sixa-uchiha

• After plugging in headphones you have to restart the game for them to work

• Platform: PC

I'll go ahead and send this off to our QA team to investigate to see if there's anything we can do to resolve this.

If you plug the headphones in before starting Fortnite does it work ok?

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by jox_talks

Description: sometimes when I exit a Baller I go into a first person mode, but can only see my crosshairs (no gun, no body) and it’s like I’m floating a couple feet above the ground.

Platform: Xbox

Epic name: J OX

Video Evidence

Added info: I can’t repeat it. Happens randomly. Can only exit the bug by building.

Occurs: Still happening with 8.3

Edit: bolded

Thanks for the report with the details and video included! I've sent this off for further investigation.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by IxPrumxI

  • cannot talk to other platform while in party or game.
  • Halla50RS
  • ps4
  • first time i notice that was when creative came out
  • while being in party with epic friend (pc platform) i can't hear him, or hear me either, this happens almost everytime

Thanks for letting us know about this and the extra details you provided. I've escalated this to our QA team.

If this happens again, please report it in-game with the title: Voice Chat Issue and then include the exact issue in the description. Thanks again!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by YaNnEY_x

• ⁠Description: You can’t hold the interact button and approach something to search it anymore.

• ⁠In-Game Name: Yanney-

• ⁠Platform: PS4

• Patch bug introduced: Patch v8.40

• ⁠Additional details: You have to get the search prompt and then tap/hold to search.

Thanks so much for the report and additional comments below giving even more information and context. I've escalated this to our QA team and we're looking into it.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by ScoutGuy138

Description: Emote audio is constantly cutting out.

Platform: Nintendo Switch

Started Happening: Maybe v8.20, definitely v8.30.

Additional Details: To reproduce this, just start an emote that has music or any kind of audio. The audio will more than likely start to cut out after a few seconds.

Thanks for the info! I've sent this off to the QA team to look into this issue.

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by HeyguysAliA

Description: sometimes in creative there is no audio for guns being shot, building and other sound effects. This randomly occurs sometimes and cannot be fixed without leaving the game and starting a new creative.

Username: MonetKamran

Console: PS4

Thanks for letting us know! I've sent this off to the QA team to look into. Additionally, if this happens to you again, can you please report it in-game and make the title "Audio Issue" and then include the details in the description? Thanks again!

over 5 years ago - /u/MrPopoTFS - Direct link

Originally posted by XIST-R-2-S

Description

Loss of AIM assist/ability of aim in after switching from pump to SMG. Completely losing aim assist and in certain cases not being able to ADS until switching to another weapon.

Account name

XisT r2s

Platform

Xbox

Thx Popo, sorry I don’t have saved examples at the moment.

Thanks for the report bud! No worries on the example, we will use the details to attempt to reproduce this issue. It's been escalated over to our QA team. Thanks again!