devtrackers.gg
This is a legitimate email from ArenaNet, from one of our user researchers.
Ash from Palet town?
Confirmed, but it's Pallet Town.
In lieu of the scams running rampant right now, would it be better to post in a discord or on the forums for volunteers instead? I'm junking all email and calls that aren't from people I know these days.
that would increase the selection bias to the people who frequent the discords and forums, unfortunately. Everyone has an email associated with their account, so we can get send emails to people who play the game modes we're interested in for the specific survey. There is still selection bias in the people that choose to respond of course, but there's not much we can do about that.
edit: I should note that I'm not on the analytics team, so I'm not certain of their rationale, but this seems correct to me.
Hey Paul, is there a way to make these emails look more legit? Please look into that if you got time to avoid this sort of understandable confusion
I'm not sure that there is. It is an email from an @arena.net email address, whose call to action is to reply. There are no links in it, and since the from field is an @arena.net email address, the response would go to our mail servers (unless there's a man-in-the-middle attack). I fully support being hyper-vigilant for scams, but I don't know what can be done to make this look more legitimate.
from field is an @arena.net email address, the response would go to our mail servers (unless there's a man-in-the-middle attack)
just a nitpick, but you can specify different from: and reply-to: addresses
oh, interesting, I was unaware of that "feature"