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I always knew Support was able to make this change depending on the situation, but they were adamant on refusing such thing for me. There were so many exchanges and it got to a point where it looked like an agent I spent the last two years fighting Customer Support in regards to this so that I could find a way to fix a problem that I was also having in regards to my account as a result. But it was only after sending in eight tickets that they were they finally able to actually sort this out for me.
One of these issues was about the potential of changing my account's Display Name, seeing that the old name was something that not only made me highly uncomfortable due to what had happened, but because it was also tied to an online "entity" I no longer wanted to be affiliated with.
I always knew Support was able to make this change depending on the sityation, but they were adamant on refusing such thing for me. There were so many exchanges and it got to a point where it looked like an agent lied about their policies even though there was a whole official article about it. I only decided to contact them for the last time recently once I saw a Twitch streamer talking about how they were able to change theirs in order to accommodate their streaming schedules.
Don't get me wrong, a part of me is glad they finally helped me... but I've long lost my motivation to actually play the game, so I'd say it's a little too late for me now. But if Support is finally trying to help out players rather than drive them into corners like they used to (and create all sorts of controversies that this sub is well-aware of), then I hope they do change for the better.
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