Original Post — Direct link

For some reason, the character used to go to the new map, can't leave the map in any way. Whenever I try to enter my next story instance ('the charge') or teleport to another map, all I get is a black screen. I can't even return to the char select screen from said character. (all my other characters work just fine but they haven't been to the new map yet)

Is anyone else experiencing this?

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over 6 years ago - /u/Anet_Melina - Direct link

Hey, I'd like to help offer a solution, but I have a couple of questions to help me and the other developers narrow down what the issue is. 1. Was this your first story playthrough, or were you trying to replay? 2. Did you try waypointing to another map? 3. Have you tried using a Teleport to Friend stone to try changing maps? 4. Did you try using the LFG panel to taxi into another map?

Also could you submit a ticket to Customer Service so we can follow-up with you?

over 6 years ago - /u/Anet_Melina - Direct link

Originally posted by Doliryk

I have the same problem, I tried to change maps, tp to a friend and lfg to taxi my character into another map and always a black screen appears, stuck during The Charge, at the part when you change maps

Are you also using a MAC client with the 32-bit version?