[2020] I buy 800 gems and convert it to 46 gold. I then buy the Tequatl Mini for 43 gold. 2 mins later I was banned.

Hi there. We looked into this and came to the following conclusion: The account should not have been flagged as terminated, and the action that was taken was not related to a purchase of gold or of some sort of RMT activity. However, the account definitely was involved in a pretty serious chat violation that was reported by several players and confirmed by our agent. The error on the agent's part came in how he or she marked the account, but not in taking of action on the account.

We apologize for the "mis-flagging" of the account but the suspension will remain in place. Please use better judgment in the future.

I have to say, I admire (and am a bit surprised by) your honesty! The conversation was along those lines, you're right, and it wasn't the anti-NCSOFT stuff that prompted the suspension but the offensive nature of the commentary (which was reported a bunch of times). In this case, the suspension is 72 hours from its inception.

Rest assured, conspiracy theorists: We don't take action because gasp! hand on forehead! faint!!1! someone insulted our company! That's pretty much water off a duck's back. It's not always what you say, but how you say it and the language you use that causes the issue.

Thanks for being so understanding.

(Oh, and I didn't believe you were amongst those who demonized NCSOFT or ArenaNet for our chat policies. ;) )

Do you speak for every culture? Every age group? Every gender, belief system, and comfort level? Nope, you don't. NONE of us can. And that's why there's a "bar" -- a certain expectation for publicly-acceptable language in the game. We set the bar to do our best to make the game world a pleasant place for everyone. No one is (or at least should be) offended by having to use moderate language. But quite a few pepople are offended by seeing offensive language used by others. The ability to play a game without being assailed with offensive language is far greater a right than the option to use the F-word. :)

It seems logical in a setting like a game world to use moderate language and reasonable behavior.

Profane's disallowed, if I understand you properly. It does not need to be directed to an individual to be offensive.

One thing I want to say is that we are gamers and we certainly understand an occasional "slip of the tongue." I really don't think that a slip like the one you mentioned would be reported, and if it were reported, I rather doubt that an agent would take action. One word, not aggressively stated? I think we'd be watchful for repeats, but not react directly and immediately on that single word use.

After all, we're trying for reasonable and fair, in addition to pleasant for everyone. :D