[2020] Anet support won't help with unlistable/ungiftable, non-account bound Eternity

Originally posted by Blackops606

Maybe /u/dornsinger will see this and be able to help you out. Based on what I see, it looks like you and Anet both made mistakes. You made a mistake by clicking something you should have kind of known would screw things up and Anet's technology (not having a warning prompt) should be better.

Originally posted by Skelldy

Wow, its word for word.

'Customer Support does not have the ability to unbind items or remove the item in a way that would not grant you the skins for this weapon.' I'm pretty sure this is false as others have stated in the comments. We can place the bugged weapons on a useless toon and delete it and not unlock the skin, and later have support gift a new version of the weapons.

Originally posted by Pokefreak911

Does deleting a character with a locked skin on them unlock the skin? I know a worry there is that they could just recover that character through support at some later time, but is there a way to put a mark on that character at all? I have absolutely no idea of your systems just trying to throw ideas out there.

Originally posted by Pokefreak911

Sorry, didn't mean to act like I knew better. A lot of us see situations like this and because we don't understand how the backend works we make assumptions. Most of us don't mean bad, we just clueless as to what does and doesn't work. In any case though, the OP did make a mistake due to an oversight in the game and it doesn't seem fair that he is punished for that.

Originally posted by Pyroatheist

Sure, but you'd have to go through with a customer service action to restore said deleted character, it's not like a customer can do that unilaterally. Do you not have any kind of flag you can place on an account to provide information in case of further tickets that would avoid that kind of issue?

Originally posted by Periproct

Then flag that character so that Support know to never restore it. Let’s not forget that the whole reason why OP is having to contact Support is because of a bug that caused the item to become bound with no confirmation box

Originally posted by TygerPsiMatrix

First pic in the album provided proves it and AFAIK deleting an item doesn't unlock the skin unless that changed at some point and I missed it.

Originally posted by hungryarmadillo

Pretty crappy when you don't have a confirmation dialogue for it. This is Anets mistake, not the players. IMO, Fix the dialogue interface, have this guy delete the item, gift him a new one and he gets the skin for free because ANET screwed up. That's really how customer service should work. We messed up, here is a small restitution for your trouble. Its also a small reward for bringing the problem to your attention before there are 10,000 other players who do the same thing and reddit pulls out the torches and pitchforks and it becomes the next major debacle in all of gameing news like Fallout 76 or other things anet has done in the past. That's just my opinion from a customer service standpoint.

If you guys sit on your hands and do nothing this has the potential to be the next big thing. It's not like you are giving out 10,000 free legendary skins..... Yet.

Originally posted by ninja_slothreddit

Fix the dialogue interface

There's the real issue here. They don't want to/can't fix it, so easier to just shrug off the problem.