[2020] Clearly something is wrong with the Metrica Province JP.

Originally posted by Ashjyr

I wasn't banned for this incident, but for several similar incidents back in Oct - Dec.

The first time they accused me of selling gold. I had a less than 10 gold across all characters. And I have never sent an email with currency to anyone. How did they reckon sell gold?

The next ban was because they thought my account was being compromised and used for illegal activities. I wasn't convinced and asked for proof (ie which IP address was using my account, and at what time, since I was banned while playing).

The response from Gaile Gray:

More than 2 million people are playing Guild Wars 2. In a game of this magnitude, there will be various issues with personal account security, where someone uses a compromised email account, or shares an account with an untrustworthy friend, or who uses one password on many sites, so that when a site is "hacked," that password becomes public knowledge. In these cases, we cannot point to external causes for the compromise, but will do our very best to get someone back onto his account.

While some issues may be visible in our forums, they make up a tiny portion - less than one-quarter of one-percent - of our customers. Judging the gravity of an issue by forum posts is not reasonable nor accurate.

They had none! After logging back in I had none of the symptoms of an account compromise. My characters/gold were intact, the items in my inventory were not even moved (I know because I arrange them in a specific manner).

And the idea that they brushed off these complaints from online forums left a bad taste. Without these online communities, legitimate customers would be at a lost about how to go about getting their account reinstated.

Imagine if there wasn't a big crowd of people playing the JP because of the event, thereby allowing the devs to see some sort of pattern. Imagine if there was just one person that got banned while attempting it. How would that person feel?

Originally posted by Gorbid04

how did you even contact her? Reddit was the only avenue that anyone would communicate with me. The forums were inaccessible because the account was (still is for now) terminated. I am hoping tomorrow I get my account back.. that will be the 4th day with no account.