[2020] Known Issue Tracker Abandoned?

Hey folks! We haven't abandoned it, but something got broke that is taking a bit of time to fix up. Once we get it fixed, though, it should work better and in a way that will avoid these sort of outages in the future.

Sorry that we haven't had a chance to communicate this. The support team has been totally swamped lately!

We hope to get it back up and running soon! :)

(In the meantime, feel free to report any bugs you come across as normal. We'll still get them and make sure they get to the right teams! More reports is never a bad thing... Well, as long as you don't spam the support ticket queue, please! <3)

EDIT: Also, I just added a notice to the page to inform visitors of the maintenance of this tool. Hopefully that will also help until it's fixed up! °˖✧◝(⁰▿⁰)◜✧˖°

I was half tempted to just clear out the existing table of Known Issues and just put a single one that said "Known Issue Tracker. Status: Broken."

There's a few different places/ways to report bugs, so here they are in what I would feel is the best priority:

1. In-game bug report. This makes sure it gets to the place it needs to be (the big bucket of bugs and new features in development that our programmers look at on a daily basis,) although you won't receive a reply or update, and sometimes you can feel like your issue is getting lost. That being said, this is the best and most intended way for players to report bugs to us.

2. Customer Support Ticket. Please don't report every single bug you see here, since our main priority is always directly assisting players with login issues, tech support, and the like. However, if it's urgent, we can sometimes give you a temporary workaround while also passing the bug along to the programmers who can fix it. Keep in mind, however, that wait times on tickets can vary wildly from day to day, so this is by no means a guarantee that you'll get an instant fix or reply from us.

3. Forums. The forums aren't the best or "correct" way to report a bug, but they can actually help. A lot of the folks here check the forums on a regular basis, but you can also chat with other players who might be able to help you solve the issue with a workaround or alternative, or discover if the problem is widespread or just specific to you (in which case you may need to repair your client, do some tech troubleshooting, or make sure you're even approaching the "bugged" content correctly!)

And, as a sidenote and point of etiquette, don't try to get a developers attention on Reddit, other social media, or even in game regarding a bug (unless specifically asked!) The places listed above are part of our job, while checking Reddit, Twitter, or just playing the game is what we do in our free time.

While many of us are happy to chat and some may be willing to pass along the bug to the right folks, also try to respect the fact that not all will and if we're not on the clock we're probably just trying to have some fun and relax. We're not trying to be jerks or ignore you, but it's a bit like asking a barista to make you a choya fruit iced tea when he's trying to watch the latest episode of My Commander Academia on his day off.

It really depends on what you are reporting.

If you are suggesting a change to the game, then we direct those to the forums immediately.

However, if you submit a bug our process will usually be to escalate it to the programmers in charge of the issue (if they don't already know,) provide the users with a temporary fix or workaround (if we have one - sometimes it's not possible,) and then let you know we're working on it while the programmers get to work.

Hey /u/Minor_Miss_Demeanor and friends!

I did some poking around on the Known Issue Tracker this morning and got a really quick and dirty table whipped up that will allow us to manually track a few of our most prevalent issues. It won't be updated as often (or be nearly as pretty) as the existing tables, but hopefully it helps in the meantime!

https://help.guildwars2.com/hc/en-us/articles/231272908-Known-Issue-Tracker

Enjoy! (°◡°♡)