[2020] Support ticket deleted?

I try~

Follow up post after doing some digging into the matter, and some tips for contacting support for OP and everyone else reading this:

1) The ticket definitely isn't deleted, and appears to have been submitted normally. Our agents also replied to it, as they normally would, earlier today, so we're not entirely sure where things are going wrong in this case.

2) Make sure to always submit your ticket using the email connected to your game account. If you're contacting us about the game account on [email protected], don't contact us from [email protected].

3) Since it seems that we did reply... Double check, triple check, that our replies aren't going into your spam folder, and maybe add our support site email to your contacts!