[2020] I'm really bummed out

I know the rules say not to use this as an alternate customer support, but that isn't the point of the post.

I purchased the PoF deluxe edition from Amazon because I wanted to get the prime points for it, and it is listed as a retailer for gw2 game keys on the official anet website. But the code did not work and apparently has already been used. And before i get a bunch of comments saying to make a ticket, I ready did, and on amazon too. So if you ever buy anything for gw2, go directly through anet, even if the site you buy from is listed as an official retailer.