Original Post — Direct link

New threads on the situation will be removed and all future discussion should remain here or in the existing posts, until/unless there is an official statement from ArenaNet in which case discussion will move there and a new megathread will be made if necessarily.

We are going ahead and making this thread to deal with the flood of posts we know are coming. Existing posts will not be locked and will remain up with reports ignored.

Right now it appears as though users using a modified ArcDPS with templates enabled were banned today. Information is unconfirmed and some people saying they have never used ArcDPS have said they were banned today as well as dormant accounts being banned. As with all bans ANet does not explain the reason behind them so we right now are in the dark as to what is really happening.

Existing posts on the situation:

https://old.reddit.com/r/Guildwars2/comments/dk7rrv/people_perma_banned_for_using_arcdps/

https://old.reddit.com/r/Guildwars2/comments/dk7qkx/arcdps_build_template_ban/

https://old.reddit.com/r/Guildwars2/comments/dk9pdz/data_collection_on_bans/

https://old.reddit.com/r/Guildwars2/comments/dk9zpx/permabans_for_addons/

EDIT Dev comment: https://www.reddit.com/r/Guildwars2/comments/dka7hc/megathread_october_2019_ban_wave/f4lgjva/

External link →
about 5 years ago - /u/Dornsinger - Direct link

Good morning and happy Monday, everyone.

As you can possibly guess, there's not a ton I can say, as I am sure there will be users in the mix who would highly prefer to not have their actions put forward to the public and who have kept mum since their accounts were closed.

However, I can give a few points.

Firstly, there was no ban for ArcDPS. Not sure how that rumour started, but it seems to come up every time a padlock is placed and so far each time it was brought up, that was not the core issue. That folks spoke up who never used it could have been a tip-off, too.

And with that addressed, I can only go into general things here.

Last week, a user was actioned for very, very blatant cheating in PvP (which is why the meme thread is kind of funny to me right now...). The user in question had a bunch of other violations piled in as we investigation the situation and we actioned his accounts and the accounts used to cheat with.

In doing so, we also found that he had access to about five dozen other game accounts. As these were accounts that were otherwise undamaged (no gold stolen, no characters deleted, no economic change to them after access) we found them to not be hacked, but shared with permission. All accounts this user accessed were also shut down under the same ban reason, as the cheater used them at some point.

I would like to take this chance to please, please urge you all, yet again, to not share access to your game accounts. Ever. Because you do not know your online buddy as well as you think you might. They may be up to no good, they may use your account to do very shady stuff... or their promise to help bump you up in PvP might come at the price of a few months of dishonour.

Aside from the user who used cheating software, all users who know they themselves did not still need to open a ticket to the customer support team, so we can help them secure their game accounts fully. We need to make sure passwords are changed and that each of these users understand that their accounts need to not be shared going forward to stay safe. Please note that if their accounts were used for cheating by that user, they may still be actioned for the cheating done on them.

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by [deleted]

Hey Dornsinger, thanks for the update!

Out of personal interest, what's your/Anet's stance on the reverse engineered, hacked .dll that keeps the ArcDPS template functionality running?

And can you tell us how much additional template slots are going to cost?

As with all third party tools, it is : Use at your own risk. Always.

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by [deleted]

Aw man, you know how wishy-washy that is. Just tell us if we need to f**k off of that or if it's fine, like the rest of ArcDPS.

That is the policy. Third party software may be changed by whoever makes or uses it to lead to severe breach of the terms of use for the game. As such, I cannot give you a "use whatever you please, it's cool" - because we have no control over it or the changes that may be made to it. What looks fine today could be modified in the next hour to break the rules, and then if users get banned, they would point at my statement.

So, third party tools, tools we cannot control and have no say over what they may do in the future, cannot be OKed by me or anyone.

As such, they are "use at your own risk".

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by [deleted]

Heh, I wish you could give us a "use whatever, it's cool".

This is however a very specific case: the unmodified template functionality of specifically and only ArcDPS.

Hope I'm not coming on too strong. I know this is a difficult topic for you, to put it mildly. Have the guy who hacked the .dll put in some hidden gearcheck functionality and boom, you got a reason to ban and people will get pissy as always about everything since the dawn of time.

If that's still not phrased exact enough, I'll give up stop bothering you with that hot mess.

Edit: Oh wow, that conversation triggered so many people.

At your own risk. That's all I can ever, ever say to third party software.

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by FreedomPanic

so none of the bannings were for the hacked version of build templates? Now I feel like a BAFOON arenanet. I posted an entire angry comment. I threw the baby out with the bathwater but it turns out the bathwater was perfectly fine!

Just make sure that poor baby is safe, y'hear? 's all good.

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by Nebbii

Thank you for taking your time to address all this reddit shitshow Dorn, every time this happens you are forced to come out and then we around and go and just forget all the other times it happened.

I just pray the people who shared accounts to wintrade will be also punished harshly because if we just keep tapping their wrists, then people like this guy who had this many accounts will just keep doing it with new ones while getting more clients.

's all good. I don't like users being spooked by rumours, that's all.

If anything,. I hope the message of: Do Not Share Your Accounts gets out. That's all I can hope for.

about 5 years ago - /u/Dornsinger - Direct link

Originally posted by HastaKalistaBaby

How about giving an okay at specific functionalities?

I get you cannot allow 3rd party software for the reasons you said, but maybe you can say if a 3rd party build template is fine. Or if parsing game data to determine DPS is fine.

Then users can check a 3rd party software and see if it's "fine" in its current state.

side eyes

At your own risk. Always. Functionalities can be changed as much as the whole package. I will not OK any third party tool, or any part of it.