[2022] Still can't play infinite

Hey there. I don't promise to have answers but I just wanted to put some thoughts here to see if anything helps. Also, I'm assuming you are on PC with these thoughts.

• Are you above minspec for all the requirements?
• Have you tried reinstalling to a different drive?
• Or just reinstalling in general?
• Have you tried playing in Microsoft Store instead of Steam? (or vice versa if you're already on MSStore. It's F2P so you lose nothing by trying on the other PC offering store front!)
• Can you try using a different Xbox account?

If you're on Xbox, some thoughts here:

• Can you swap drives (if playing off of an external)?
• Can you reinstall?
• Can you try using a different account?
• Are you connected to internet via ethernet or wifi? If wifi, try hardline connection.

I know you said sent in a ticket months ago, but if you're still experiencing it, I'd definitely send in a new one and let our team know you're still experiencing regular issues so they can get your dxdiag and log all the info.