[2019] Flight 3 login issues

Original Post — Direct link

Not sure if this is the correct place to put this, but I’m desperate.

Today I got picked into the Windows store flight, was super hyped, but upon opening the xbox insider hub and hitting sign in, I get: "There is a problem! Access denied (Exception from HRESULT: 0x80070005) (0x80070005)

I am signed in with the correct account, only possible issue I can think of is that I have the Halo insider contact email set as the secondary email to my windows account. I have tried every fix I found online, nothing worked. Does anyone know about a fix??

External link →

over 4 years ago - /u/misplacedyank - Direct link

You aren't using the correct account registered with the Halo Insider program.

The email address that received the email isn't always the same as your MSA.

Please use the correct MSA that registered for the Halo Insider program.

over 4 years ago - /u/misplacedyank - Direct link

Originally posted by Boredyx

Just double checked, it’s the same account, but thanks for the help.

Literally every single person that I've helped with this issue has been using the incorrect account and/or not following steps in email.

The issue is that whatever account you're trying to use is not authorized, per the error you're seeing. The only way to fix this is to use the account that IS authorized.

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