Original Post — Direct link

So I started playing again day 17 after the stream after more than a year without playing, I got the whole “welcome back missions” and everything. And the free deck today is nowhere to be seen, anyone else is having this problem? A friend of mine started playing just a couple hours later(still the 17) and got the same “welcome back” experience, but he did get the free deck. Where should i ask for help?

PS: last post was deleted because I didn’t put a flair, I hope this one works.

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about 5 years ago - /u/HS_Celestalon - Direct link

Originally posted by Gankdatnoob

The whole thing is really shit. My buddy hadn't played in 6 months but after the expansion announcement he logged in so that means he doesn't get this? Such stingy conditions for this they might as well have not even announced it.

Nope, he would be eligible!

about 5 years ago - /u/HS_Celestalon - Direct link

Originally posted by eXe-FaDe

Can you clarify if everyone gets the deck or not seems like there’s a lot of confusion especially for people that hopped back on after a while just to try BG?

If there are any bugs, we definitely want to solve them, let me assure you.

Confusion seems to be our biggest issue right now. We're working on a post that clearly lays out who is eligible, and what you need to do, to try to help solve that.

about 5 years ago - /u/HS_Celestalon - Direct link

(Upvotes to this comment to help people find it would be appreciated!)

We just posted some details about the Free Decks for New and Returning Players. Please check it out if you're having any issues with them!

https://us.forums.blizzard.com/en/hearthstone/t/a-few-notes-on-the-returning-player-experience/27240