Original Post — Direct link
over 1 year ago - /u/HS_Celestalon - Direct link

EDIT UPDATE: This should now be fixed.

A lot of incorrect assumptions going on in here. Some clarifications:

- The traditional tutorial being replayable is an intended new feature, as noted in the patch notes.

- It's unintended that it re-starts the new player quests for some users.

- It's also unintended that parts of these quests are broken (and even break other things) when you've already completed them.

We're working on getting these fixed ASAP. We have a possible fix that we're testing now and hope to roll out soon, that shouldn't require any new patch, if all goes well.

over 1 year ago - /u/HS_Celestalon - Direct link

Originally posted by C418_Tadokiari_22

Are you going to allow players who got the questline to finish it? Or do you plan to simply remove it from any account who shouldn't have gotten it? I understand that the questline itself buggs other things also

Any packs you have gotten will not be removed. Fixing this will likely remove any broken parts from your log (because that's the way to fix it, the game doesn't support completing quest chains like this multiple times, and implementing that isn't even possible in this timeline).

over 1 year ago - /u/HS_Celestalon - Direct link

Originally posted by VirgoFanboi

Celestalon, the issue a lot of people are having is that Devs seem very quick to fix things if players are getting even a small something for free due to a bug, but not as quick other times.

That's just not true. We fix things as fast as we can, and the few extra packs here aren't the big problem. The big problem is that it's actually breaking a bunch of things when you're in these bugged states.

over 1 year ago - /u/HS_Celestalon - Direct link

Originally posted by songforsaturday88

so you are saying its a coincidence that any time there is a bug that allows free stuff for players there seems to be an immediate response from Blizzard that coincidentally stops the free things? Sure, Jan.

I`d actually respect the devs more if they came out and said "we didn't intent for you to get this free stuff so we`ve stopped it" rather than blatantly lying every single time.

We didn't intend for you to get this free stuff, so we're stopping it. That should be pretty reasonable; we'd rather intentionally grant free things like through events and such, than accidentally through bugs. Obviously, the more egregious the error, the more we're going to prioritize fixing it.

But the compounding issue here that warrants a really high priority is because it's literally breaking player progress. That's a big deal.

We fix all kinds of bugs all the time. Some take a patch, some a hotfix, some all server side. It's understandable to notice the ones in your favor more.

over 1 year ago - /u/HS_Celestalon - Direct link

Originally posted by HS_Celestalon

EDIT UPDATE: This should now be fixed.

A lot of incorrect assumptions going on in here. Some clarifications:

- The traditional tutorial being replayable is an intended new feature, as noted in the patch notes.

- It's unintended that it re-starts the new player quests for some users.

- It's also unintended that parts of these quests are broken (and even break other things) when you've already completed them.

We're working on getting these fixed ASAP. We have a possible fix that we're testing now and hope to roll out soon, that shouldn't require any new patch, if all goes well.

This should now be fixed.