[2023] MOVED: Game Keeps Crashing

Hello,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game crashing.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or /http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

Also, we would recommend not using any overclocking software when playing the game as this has been known to cause problems with the game.

We look forward to your reply.

Regards,
Team17 Support

Hello,

Thank you for getting back to us and sending your Dxdiag.

Having taken a look at the information provided we can see that you are having a few faults/crashes so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Also, we can see that you have ArmouryCrate.Service.exe installed, can you please either disable or uninstall this as this in known to conflict and cause crashes with the game?

Once you have done these steps please retest the game and see if the problem continues.

We look forward to your reply.

Regards,
Team17 Support