about 1 year ago - Team17_Service - Direct link
Hey metin,

Thanks for getting in touch with us - sorry to hear you're having issues with a network error in Hell Let Loose.

What @TWB*Clell_Miller is referring to is your Internet Service Provider or ISP :)

We would most definitely recommend reaching out to your Internet Service Provider (ISP) to make sure your NAT is open and if it isn't, to discuss with them opening it so you can have the best NAT type for online multiplayer services.

So we can ensure you have the best connection, can you please follow the steps in the article below:
We would also recommend making sure that the following exceptions are added to any anti-virus/firewall or Windows Defender software you may be using:
  • HLL.exe - Steam\steamapps\common\Hell Let Loose
  • HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
  • HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
  • EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
  • EasyAntiCheat_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
  • Launch_HLL.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose
If you are still experiencing connection issues after performing the steps provided above and opening your NAT, can you please tell us the following information:
  • What country are you currently living in?
  • Steam Download Region (Steam Settings, Downloads)
  • What is your internet speed? You can find this here: https://www.speedtest.net/
  • Are you using a VPN?
  • What is your NAT set to?
Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support