[2023] MOVED: VOIP issues, when will it be finally fixed?

Hey 🎮Shinigami🇮🇱,

Thanks for getting in touch with us - sorry to hear you're having issues with your VoIP.

Can you please try updating your audio drivers? To do this:

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, video and game controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, deleting the following folder: C:\Users\\AppData\Local\HLL and allowing the program to regenerate the files may help to bring back your VoIP.

Note: After this, you will have to reassign your Settings and Keybinds.

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings and find the IPv6 option - it can usually be found in advanced settings - then disable it.

To do this on Windows 10:

1. Open Settings
   
2. Click on Network & internet
   
3. Click on "Change adapter options."
   
4. Right-click on the network connection you are using and select "Properties."
   
5. In the list, find "Internet Protocol Version 6 (TCP/IPv6)" and uncheck the box next to it.
   
6. Click OK to apply the changes.

To do this on Windows 11:

1. Open Settings
   
2. Click on Network & internet
   
3. Click the "Advanced network settings" option
   
4. Under the "Related settings" section, click the "More network adapter options" setting
   
5. Right-click the network adapter and choose the Properties option
   
6. Uncheck the "Internet Protocol Version 6 (TCP/IPv6)" option
   
7. Click the OK button

Once you complete the steps, the IPv6 protocol will no longer be available on the system. Although it's not a requirement, restarting the computer to ensure the changes apply correctly is a good idea.

If your IPv6 was already disabled, can you please try the opposite and enable it? To do this, please follow the steps above for your specific Windows OS but check the box next to "Internet Protocol Version 6 (TCP/IPv6)" instead this time.

Please do get back to us and let us know how you get on with these steps.

Regards,
Team17 Support