[2023] MOVED: crash without any infomations

Hey all,

Thanks for getting in touch - sorry to see that their are some issues with crashes occurring!

Can anyone who is having persistent crashes pop us over their DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

Hey,

Thanks for getting back to us with that DxDiag!

I've had a look through and it looks like your graphics drivers are out of date, could you please download and install the latest drivers for your NVIDIA GeForce RTX 2060 card?

To do this please go to the NVIDIA web page here[www.nvidia.com] and follow the instructions.

I can also see from your DxDiag that you have both an onboard Intel graphics card as well as a dedicated NVIDIA card - can you please make sure that you are attempting to run the game through your NVIDIA and not your Intel card? To do this:

1. Type Settings in Windows Search and press Enter
   
2. Click on System
   
3. Under the Display tab, scroll down to the end and click on Graphics Settings
   
4. Select Desktop App and click on Browse
   
5. Find the game's location, select the .exe file and click on Add
   
6. Click on Options, select High performance and Save

Then please retest the game and see if the issue persists.

If you are still receiving crashes following this, can you please send us an updated DxDiag so we can have another look?

Get back to us when you can.

Regards,
Team17 Support