about 1 year ago - Team17_Assist - Direct link
Hi madmitch,

We're sorry to hear you're having this issue with download the update.
We've moved your thread so that we can offer further support.

Could you please tell us exactly what the issue you're experiencing with downloading is?
Do you receive any error messages or codes and if so what are these exactly, please?

Get back to us when you can!

Regards,
Team17 Support
about 1 year ago - Team17_Assist - Direct link
Hey madmitch,

Thanks for getting back to us.

Does nothing happen when you click resume?

Can you please clear your Steam download cache?
To do this:
  1. From your Steam Client, open the Settings panel by selecting "Steam > Settings" from the top left client menu.
  2. In the Settings panel, select the Downloads tab and you'll find the "Clear Download Cache" button at the bottom.
  3. Try to download the update
We hope this helps!

Regards,
Team17 Support
about 1 year ago - Team17_Assist - Direct link
Hi madmitch,

We're sorry to hear it happened again!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
  1. Right-click the game in your library
  2. Go to 'Properties'
  3. Go to the local files tab
  4. Click 'Verify integrity of game files...'
If the issue continues, can you please try and repair the Steam Library?
  1. In the top-left corner, click on the Steam menu
  2. From the menu, select Settings
  3. Navigate to the Storage tab on the left sidebar
  4. In the right-hand pane, click the three horizontal dots next to C:\Program Files (X86)\Steam
  5. Select Repair Folder
Please then follow the on-screen instructions and let the library folder be repaired. Then test whether repairing the folder fixed the error.

Get back to us when you can!

Regards,
Team17 Support