6 months ago - Team17_Assist - Direct link
Hello,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can offer further support on this issue.

Can you please go through and try all of the steps in this article[team17.helpshift.com]

If the issue continues after trying each step, can you please send us your DxDiag information via the steps below: 
  1. Hold down the Windows Key and press R 
  2. The Run dialog should appear. Type dxdiag in the available text field. 
  3. Click OK 
  4. Click Save All Information 
  5. Set the Save as type to Text File (*.txt) 
  6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
  7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
  8. Copy the link to your post and paste in your reply
Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support