[2023] Game resetting all my soldiers customization

Hi all,

We're sorry to hear you've all experienced this issue.

The team is currently investigating this issue and we've passed on your reports to the them.

In the meantime, the following steps may be of some help:

Make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime and thank you for your patience.

Regards,
Team17 Support

Hi Zephlar,

Thanks for your reply.

The steps don't help everyone unfortunately, but as mentioned the issue is currently being investigated.

We have shared your report with them already.

Again, our apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey Harold Gillies,

Thanks for getting in touch with us.

As this appears to be a different issue than what the thread is about, can you please shoot us an email over here[team17.helpshift.com] so we can investigate this further?

We look forward to hearing from you.

Regards,
Team17 Support