11 months ago - Team17_Assist - Direct link
Hi both,

We're sorry to hear you're having this issue.

Please can you both try installing vcredist packages directly from the Microsoft page:
  1. Go to the Microsoft official download page here.[support.microsoft.com]
  2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
  3. Reboot your PC and retest the game.
Get back to us when you can.

Regards,
Team17 Support