6 months ago - Team17_Assist - Direct link
Hi DiViNe NeKO,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can offer further support.

Can you please try all of the steps in our help article[team17.helpshift.com] and let us know whether these help at all?

Get back to us when you can.

Regards,
Team17 Support