over 5 years ago - Huginncord - Direct link

Hey Elyxia!
That is a great idea. As mentioned in the other thread, while I have nothing to announce at this moment, we are aware of this issue and looking to find the root cause of this issue to identify a fix that is comprehensive and is safe for everyone.

If you have this issue happen to you, please make sure to include answers to the questions below as this information is crucial for us to help narrow down a root cause.

  • Were you playing VS AI with AI Teammates or Coop (with other human players)?
  • Are you playing with a group of friends? If so, do you always play with the same people?

I will continue to check into this thread (and the forums as a whole) and will update you all once I know anything new.

over 5 years ago - Huginncord - Direct link

To further explain our reasoning behind the questions I posted, GriM, our current understanding of this issue is that this is caused by people who (almost exclusively or exclusively) play VS AI with AI teammates OR people who play VS AI with the same group of people, causing all the players in the game to fall into the same map pool.

The data we are looking for is trying to see if this issue can happen to players that frequently play with other, random, human players. Due to how the map is chosen, if you do not play with other humans, you can fall in to a rotation of maps that will also be changed up when a new patch is deployed. Since the system for choosing a map is built on systems that have systems built on it, we want to make sure we are 100% correct in this assumption before touching it, as rushing to make a fix without that information could make even more issues.

If you are affected by this, this could be tested by playing a couple matches of VS AI with other players either via finding new friends in client or playing VS AI not with AI Teammates. After a handful of matches, you can return to VS AI with AI teammates and should see a different map rotation.

I appreciate everyone’s understanding and patience with us while we gather this data and look to find a solution that works best for everyone!

Thanks!
Huginncord

over 5 years ago - Huginncord - Direct link

Hey Sickroom!
To answer your question, probably. However, the purpose for my earlier post was an attempt to focus the data on this so we can provide a precise report on the problem. It is premature to find answers before we 100% understand the scope and root cause of the problem. This is especially true as the complexity of this problem and the high potential for more problems to spin off this.

Currently, all data has proven our theories accurate but to be safe we are keeping an eye out for use cases that break our theories, hence the questions I asked earlier in this thread. I also offered a potential workaround, to see if people who are affected were able to find some relief from this issue, as knowing the outcome of that workaround will also help nail down a root cause.

While on the topic of the workaround, to get the best effects, try and play a handful of VS AI maps with other random human players a couple of times not just once, and make sure the maps you get during these games are not the ones you are seeing in your rotation. According to our investigations, the more games you play in VS AI with other random human players, the better chance you will not have this issue anymore.

I understand the desire to see this issue fixed and appreciate everyone’s patience while we work on this. Every bit of help and data I get from this thread will help. So please make sure to post the answers to those questions above and let me know any other information you think might help!

Thanks again!
Huginncord

over 5 years ago - Huginncord - Direct link

Hey GriM!

Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.

If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!

  • People who primarily play VS AI with AI Teammates,
  • People who primarily play with the same people in VS AI (with or without AI Teammates)
  • People who have been affected but haven’t played X amount of game with other, random, match-made human players.
over 5 years ago - Huginncord - Direct link

To answer your questions,

  • We don’t know what X is. It appears to be random. The faster and more often you get maps outside of your rotation, the fewer games it takes. It’s not a set number, as it depends on luck of the draw (apparently)
  • Are you in the fourth “category” Co-op vs AI solo, and over the course of many games in that “category” still falling into the same 4 maps, following the same or similar order?