Heroes of the Storm has just been updated with Hero balance changes and bug fixes! Read on for details.
Good morning Player,
Good news is on its way - we have a couple changes to our Nerubian coming in the balance patch today
To answer your questions,
Sorry this happened to you! If you have a moment, I’d love to get some additional information about this problem to help us figure out what happened/
Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.
If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!
Thanks for the report! What time did you attempt to craft the skin? US and EU regions patched yesterday and it sounds like it may have occurred right as you were crafting the skin. Because the Anub’arak skin is a Seasonal item it would not be craftable after the patch. Please check to see if your shards were refunded later as well, as sometimes failed purchases can take a while to refund. Additionally, does the item appear in your Transaction History in your Account Management?
Thanks for the report! We have this issue tracked and hope to have it fixed when we can.