[2020] Not getting rare Toy Event loot boxes after finishing a quest

Hey everyone,

After some internal investigation, I am unable to reproduce the issues you are calling out. So, I’m going to need some help and more information. First, I want to explain how this event works.

1. The Repeatable quests grant stickers, and every 3 stickers you are awarded a Common Toy Event Chest. This chest is awarded to you IMMEDIATELY after the match ends. This means, as soon as you are on the post-game score screen, that Loot Chest is already in your Loot Tab.
2. Completing laps grant Rare Toy Event Chests. These chests are awarded to you once you open the Special Event tab and roll the die advancing you past the starting point.

I wanted to call this out because there is a chance this could just be a miscommunication in how those Common Loot Chests are awarded. Usually, what happens is the Common Chest is opened immediately post-game and then players open the Game Board, complete a lap, and are expecting 2 Loot Chests (one for completing 3 quests and one for completing a lap).

If your experience is different than what I outlined above, it would be really helpful to post on this thread some additional information listed below.

1. What repeatable quest did you complete?
2. How many stickers did you have?
3. Did you complete a lap? If so, how many laps is this for you?
4. Did you level a Hero up at the same time as completing a quest? If so what Hero and what level.

Thanks so much for the reports and I’ll continue to look into this. I am grateful for the help!

Huginncord

Hey there,

I get that some of you are still reporting this issue, but I need the information I asked in my post above to help narrow down this issue. So far I’ve tried this hundreds of times internally and have not been able to reproduce this over a variety of different conditions. If you all can help me out by letting me know the answers to these questions, it might help me find out what you are seeing!

1. What repeatable quest did you complete?
2. How many stickers did you have?
3. Did you complete a lap? If so, how many laps is this for you?
4. Did you level a Hero up at the same time as completing a quest? If so what Hero and what level.