[2019] Account is level 1 after 3 years of not playing on it

Hey ForceOfCours,

For account related issues, please contact Customer Support here:
https://us.battle.net/support/en/games/heroes

Additionally, providing some screenshots of your level 1 account profile and existing match history could help us look into it. You can send screenshot attachments to our Bug Attachment Inbox. Apologies for the inconvenience.

Thank you,
~ Fizivix