[2019] Missing heroes and progress

Hey atom!

Most often this is caused by your client connecting to the wrong region, so lets try something real quick. I know you said you tried changing Regions but I’m unsure if you were changing the region on the Battle.net App or in client, and want to try the in-client way real fast.

1. Launch in to the game and get to the main screen.
2. Once loaded, hit Esc then click Log Out.
3. When you get to the login screen, check in the lower left hand corner that the region set is correct for where you live. If not, change this.
4. Once that Region box is correct, log in.

Let me know if that doesn’t fix your problem!

Alright, lets try the next thing!

Can you log out of the Battle.net App, and then confirm that the Region you are connecting to via the Battle.net app is set correctly. This is located over the email input spot on the Battle.net login menu.

After you confirm that you are in the right Battle.net region try again.

While this is happening, I will get your account info and see if I can poke into your account more.

Thanks for the update!