devtrackers.gg
Hey everyone!
We’ve gotten a lot of reports regarding Loot Chests and I wanted to take a moment to respond here. We are currently aware of a display issue that is causing the Loot Chest popup to show that you were granted more chests than you were supposed to receive. It is important to note - you are not missing a Loot Chest, this is purely a display issue and does not impact the total number of Loot Chests you receive.
Since we introduced Loot Chests and our new Progression system in Heroes 2.0, leveling up a Hero will grant different types of Loot Chests with increasing rarity depending on your player level. For each level hit, players will earn 1 Common Loot Chest, every 5 levels will then grant a Rare Loot Chest, and every 25 levels will finally unlock an Epic Loot Chest. For every 10 levels you earn for a specific Hero you will earn a Hero Specific Loot Chest for that Hero. With the exception of Special Events, Hero Specific Chests are one of the only ways to get more than 1 Loot Chest per level.
With the information above, if you are seeing the wrong type of chest awarded, or a Hero Specific Chest not being granted, this would be a different issue than the display issue mentioned above. Please make a post on our Forums and we can investigate these reports further. Before posting please make sure to provide the following information:
- Make sure to check the Loot tab. If you have more than three types of Loot Chests, use the arrows to turn the carousel and confirm the chest is missing.
- Please include the Account Level, the Hero you leveled, and what level the Hero got.
Thank you so much for your help!
Huginncord