[2019] Missing Loot Chest

Hey everyone!

Wanted to post a quick update!

We are currently tracking an issue where completing a Daily quest at the same time as you level a Hero is causing the pop up to say you have 2 chests, when you correctly should only have 1. Currently, we do not believe that there is a chest that is missing and think this is purely a display issue!

If I get any more information or need any more information from you all, I’ll definitely post here again.

Thanks!
Huginncord

That is correct! Completing Daily Quests don’t award chests, only gold. So if you leveled a Hero and completed a Quest, you should have gotten gold and 1 chest.

The issue people are seeing is the post game screen will say that you got 2 chests, when you only got the correct amount of 1 and the gold reward from the quest, which you are getting, but there is not pop up for it.

Hope that clarifies the issue!

That is correct littlespider. Your Account level is just the sum of your Hero Levels therefore your Account always levels when your Hero does and you only receive one Loot Chest when leveling up a Hero.

For Bestial, I looked into the issue you reported here where leveling Sylvanas to level 10 only granted you one Chest. On my testing accounts and my personal account, when I hit a level 10 Milestone, I saw one Common Loot Chest and one Hero Loot Chest, as well as the bonus gold. This caused my Loot Chest pop up to say I got 3, when I correctly got 2. If you level another Hero to 10 and look at your Loot menu afterwards and do not see the Hero Chest and 1 additional Loot Chest, please take a screenshot and show me here!

Thanks!
Huginncord

The Rare Chest you get every 5 levels and the Epic Chest you get every 25 levels replaces the Common Loot chest you normally get from leveling, not in addition to. Your account level is the sum of your Hero levels, so you always will see your Account level move up when a Hero level does.

EDIT: Thanks Fuschia!

That UI sounds a little wonky.

Would it be possible to get a screenshot of that posted here so I can review that? I have never in my days seen that so I’m intrigued!